Drayage Logistics Domestic Operator
About The Position
The Drayage Logistics Domestic Operator supports global mobile-device distribution by coordinating inbound and outbound freight operations. The role plans, executes, and improves air and ocean freight movements from manufacturers to warehouses and ultimately to customers, while also coordinating domestic truckload operations. It requires hands-on experience in air or ocean freight operations and solid ocean freight knowledge. The five-day work schedule includes weekend shifts based on operational requirements. The position coordinates port, terminal, airport, warehouse, and carrier activity; monitors shipments and resolves exceptions; manages transload warehouse capacity and performance; dispatches outbound truckload orders; and communicates with logistics partners, internal teams, and customers. It also ensures shipment compliance and maintains accurate documentation for audits and regulatory inspections. Other job-related duties may be assigned.
Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
- Hands-on experience in international air, ocean, and OTR freight forwarding operations.
- Proven experience managing transload warehouse operations and truckload dispatch.
- Strong understanding of international air and ocean freight regulations and customs procedures.
- Proficiency with ERP and logistics systems such as SAP, TMS, or WMS, or equivalent systems.
- Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
- English language proficiency.
- Ability to manage multiple priorities accurately in a fast-paced, deadline-driven environment.
- Analytical thinking, problem solving, clear communication, and attention to detail.
Responsibilities
- Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
- Gather departure information for containers and air cargo at ports, terminals, and airports.
- Monitor and confirm on-time departures from U.S. ocean terminals and major airports.
- Coordinate terminal departure schedules with terminal operators and customs brokers.
- Track ocean containers, rail intermodal units, and air shipments in real time.
- Validate Import of Documentation (IOD) and Proof of Delivery (POD) daily.
- Respond promptly to shipment exceptions, including delays, damages, and customs holds.
- Oversee transload warehouse capacity planning and utilization.
- Manage transload operation KPIs, including dwell time, on-time transload, and damage rate.
- Identify operational bottlenecks and work with warehouse teams on corrective actions.
- Schedule and dispatch Truckload (TL) Outbound (OB) orders using a Transportation Management System (TMS).
- Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.
- Serve as the primary contact for carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
- Handle claims, documentation, and issue escalations by phone, email, or virtual meetings.
- Ensure shipments comply with international trade regulations, hazardous-material requirements, and security standards.
- Maintain accurate records for audits and regulatory inspections.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
