Drayage Dispatcher

NFI Industries • Long Beach, CA

4d

About The Position

The Drayage Dispatcher plans the utilization of drivers and owner-operators for container movements between port locations and customer facilities. The role supports the in-house owner-operator fleet and sub-haulers, maintains communication with drivers and facility departments, tracks service issues, and ensures accurate operational and settlement information. The dispatcher also supports safety, security, and operational program rollouts and follows established escalation procedures for major service failures.

Requirements

• At least one year of port drayage experience working with ocean container drayage customers at ports.
• At least one year of experience in the drayage or intermodal business.
• High school diploma or general education degree.
• Knowledge of customer service principles and practices.
• Verbal and written communication skills.
• Listening skills.
• Customer-focused team player.
• Time-management skills.
• Computer knowledge, including Outlook, Gmail, and Microsoft Office applications such as Word, Excel, and PowerPoint.
• Strong organization, attention to detail, and accuracy.
• Bilingual English/Spanish ability is required.
• Ability to work under pressure in a fast-paced environment.
• Ability to multitask while remaining detail-oriented.
• Responsible, professional, timely, and reliable work habits.
• Strong follow-up skills.

Nice To Haves

• Experience with the Trinium Transportation Management System is desired.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Plan loads, schedule drivers and appointments, and dispatch the in-house owner-operator fleet and sub-haulers.
• Maintain positive and encouraging working relationships with dispatchers and drivers.
• Communicate service issues to facility departments.
• Provide daily and weekly performance and KPI reports.
• Manage and maintain operational inputs used for driver settlements in coordination with dispatchers and settlement teams.
• Use the Trinium system to address issues and document interactions.
• Maintain an adequate pool of sub-haulers to handle increases in volume.
• Follow the specified escalation process for major service failures or issues.
• Respond promptly to driver or carrier needs.
• Enter load statuses accurately and on time in the operations system.
• Assist with implementing safety, security, and operational program rollouts.
• Complete daily and weekly tasks accurately and on time.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Prescription drug coverage
• 401(k) plan
• Wellness program
• Life insurance
• Paid time off
• Paid parental leave
• Other benefit plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED