Design Consultant Jobs

About The Position

Requirements

• At least 5 years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
• Data literacy, including the ability to define questions, locate and evaluate relevant data, identify data-quality limitations, analyze information and communicate evidence-based conclusions.
• Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements.
• Ability to select and apply appropriate analytical tools; advanced proficiency in Excel and strong skills in PowerPoint and Word.
• Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to technical and non-technical audiences.
• Strong organization and attention to detail, with the ability to manage multiple priorities, dependencies, risks and deadlines while maintaining quality.
• Strong written, verbal and visual communication skills, including creating and presenting clear, concise, executive-ready analysis and presentations to cross-functional partners and senior leaders.
• Composure, sound judgment and flexibility in a high-pressure, fast-paced and evolving environment, including handling rush requests, shifting priorities and ambiguity while maintaining accurate documentation.
• Sound judgment when handling sensitive information and commitment to data quality and control standards.

Nice To Haves

• Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports or comparable process-governance platforms.
• Completion of The Business of Data 100 and 200 learning pathway, or equivalent data-literacy and applied-analysis proficiency; willingness to complete the pathway after joining if needed.
• Experience with data preparation and visualization tools such as Alteryx, Tableau or Power BI, and ability to choose the appropriate tool for the analysis.
• Process Management, Lean or Six Sigma Green Belt certification, or equivalent practical process-improvement experience.
• Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys or end-to-end process redesign.
• Global Operations or comparable financial-services operations experience, including familiarity with risk and control practices, data lifecycle management or change-management standards.
• Project management experience or certification, with practical knowledge of planning, prioritization, governance, dependency management and delivery tracking.
• Experience using Microsoft Copilot or comparable generative-AI tools to support work and data analysis, with appropriate human review, data-handling and risk controls.

Responsibilities

• Analyze SPI, Process Owner Portal (POP), program and Voice of the Customer data to identify trends, risks, process-design issues, waste and improvement opportunities, and translate findings into recommendations.
• Frame business questions, identify and assess data sources and data quality, and select and apply fit-for-purpose analytical and visualization tools.
• Respond to urgent and changing requests by producing accurate, concise, executive-ready analysis, presentations, scorecards, dashboards and recommendations.
• Define and track success measures, benefits, milestones, risks, dependencies and outcomes.
• Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts and multi-team processes, in partnership with Process Engineers.
• Support deployment of process maturity assessments, process and control deep dives, Walk the Process, client journeys, and targeted process redesign and improvement efforts.
• Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking.
• Design and deliver Process Management education, onboarding and enablement for Process Owners, Delegates, Advisors and support partners.
• Maintain accurate documentation and POP/SPI data, and promote consistent standards, controls and data lifecycle practices across FLUs.
• Facilitate cross-functional working sessions and communicate recommendations, decisions, progress and risks to stakeholders, including senior leaders.
• Use feedback, lessons learned and emerging capabilities, including responsible use of AI where appropriate, to simplify and improve team processes.