Process Design Consultant I

Bank of America•Tampa, FL

22h•Onsite

About The Position

The Process Design Consultant I is a member of Bank of America’s Portfolio & Program Management (PPM) team within Global Operations Process Ownership & Operational Excellence. The role supports Process Owners, Process Delegates and key partners in managing and improving the Single Process Inventory (SPI), combining portfolio and program management, process design, and data analysis. The consultant analyzes process, program and customer data to identify trends, risks, design issues, waste and improvement opportunities, then communicates evidence-based recommendations. The role also supports SPI governance and portfolio routines, process maturity and redesign efforts, process-management education, accurate documentation and data practices, and cross-functional collaboration. Work may involve urgent requests, changing priorities, short timelines and communications for senior leaders. The position is listed as first shift and 40 hours per week.

Requirements

At least 5 years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
Ability to define analytical questions, locate and evaluate relevant data, identify data-quality limitations, analyze information and communicate evidence-based conclusions.
Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements.
Ability to select and apply appropriate analytical tools; advanced proficiency in Excel and strong skills in PowerPoint and Word.
Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to technical and non-technical audiences.
Strong organization and attention to detail, with the ability to manage multiple priorities, dependencies, risks and deadlines while maintaining quality.
Strong written, verbal and visual communication skills, including creating and presenting clear, concise, executive-ready analysis and presentations to cross-functional partners and senior leaders.
Composure, sound judgment and flexibility in a high-pressure, fast-paced and evolving environment; ability to handle rush requests, shifting priorities and ambiguity while maintaining accurate documentation.
Sound judgment when handling sensitive information and commitment to data quality and control standards.

Nice To Haves

Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports or comparable process-governance platforms.
Completion of The Business of Data 100 and 200 learning pathway, or equivalent proficiency in data literacy and applied analysis; willingness to complete the pathway after joining if needed.
Experience with Alteryx, Tableau, Power BI or similar data-preparation and visualization tools, and ability to choose an appropriate tool for the analysis.
Process Management, Lean or Six Sigma Green Belt certification, or equivalent practical process-improvement experience.
Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys or end-to-end process redesign.
Global Operations or comparable financial-services operations experience, including familiarity with risk and control practices, data lifecycle management or change-management standards.
Project management experience or certification, with practical knowledge of planning, prioritization, governance, dependency management and delivery tracking.
Experience using Microsoft Copilot or comparable generative-AI tools to support work and data analysis, with appropriate human review, data-handling and risk controls.

Responsibilities

Analyze SPI, Process Owner Portal (POP), program and Voice of the Customer data to identify trends, risks, process-design issues, waste and improvement opportunities; communicate findings and recommendations.
Frame business questions, identify and evaluate data sources and data quality, and select and apply suitable analytical and visualization tools.
Prepare accurate, concise, executive-ready analysis, presentations, scorecards, dashboards and recommendations, including in response to urgent requests and short timelines.
Define and track success measures, benefits, milestones, risks, dependencies and outcomes.
Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts and multi-team processes, in partnership with Process Engineers.
Support process maturity assessments, process and control deep dives, Walk the Process, client journeys, and targeted process redesign and improvement efforts.
Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking.
Design and deliver Process Management education, onboarding and enablement for Process Owners, Delegates, Advisors and support partners.
Maintain accurate documentation and POP/SPI data, and promote consistent standards, controls and data lifecycle practices across FLUs.
Facilitate cross-functional working sessions and communicate recommendations, decisions, progress and risks to stakeholders, including senior leaders.
Use feedback, lessons learned and emerging capabilities, including responsible use of AI where appropriate, to simplify and improve team processes.