Process Design Consultant I

Bank of America•Chandler, AZ

About The Position

At Bank of America, the Process Design Consultant I supports Responsible Growth by analyzing processes, documenting business-case opportunities, and implementing process improvement and transformation initiatives that advance Operational Excellence. The role supports change initiatives aimed at improving cost efficiency, quality, productivity, risk mitigation, controls, and sustainability. It works with business leaders, subject matter experts, and integrated business and technology teams to deliver solutions within budget and timeline. The consultant is responsible for medium- to large-sized projects for an operations department, product, or business unit. The role provides consulting expertise to line managers on productivity issues; analyzes market and operational impacts; researches and documents organizational reviews, workflow, management, and staffing; develops project plans and estimates costs and resources; and defines project scope for other involved or affected groups. It requires thorough knowledge of the operations area and Agile SDLC principles. The role uses value-based and human-centered methods—including Design Thinking, Business Process Design, Six Sigma, process engineering, and Agile approaches—to guide teams from problem identification through solution design. The consultant collaborates with senior leaders, Product Managers, Business Architects, and extended teams; facilitates workshops and co-creation sessions; communicates and negotiates across organizational levels; and develops structured, design-oriented solutions supported by analytics and clearly defined business-case benefits. The role also supports enterprise change-management deliverables such as project charters, SIPOC and RACI process maps, risk assessments, control plans, and related artifacts.

Requirements

5+ years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business/operational/organizational/technology strategy formulation, product development, or business analysis.
Excellent written and verbal communication skills.
Ability to obtain working knowledge of key technologies that are part of target-state solutions.
Experience analyzing information and data.
Logical and systematic approach to solving unstructured problems.
Proven facilitation and meeting-management skills.
Thorough knowledge of the operations area and Agile SDLC principles.
Excellent project-management skills, including ability to prioritize work and meet deadlines.
Strong business judgment and ability to address unstructured problems and drive business outcomes.

Nice To Haves

Consulting or advisory experience is an advantage.
Experience applying Industrial Engineering fundamentals in Financial Services is an advantage.
Experience with complex project or program management.
Knowledge of AML/KYC business processes.
BPM, automated workflow, and content-management experience.
Experience with business or technology strategy development.
Strong experience defining and optimizing business and technology operational processes.
Design Thinking and Agile methodology experience; Lean familiarity.
Ability to clearly articulate complex issues and findings to key stakeholders.
Practical Industrial Engineering background in traditional manufacturing and financial services.

Responsibilities

Implement low- to moderately complex solutions that address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
Work directly with Line of Business partners to gather information and identify and implement solutions to critical business challenges and opportunities.
Establish continuous process improvement by applying process-engineering best practices and delivering reusable technology solutions.
Use analytics and critical thinking to solve complex business problems and translate issues into structured, design-oriented solutions with clearly defined business-case benefits.
Support development of enterprise change-management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts.
Lead working teams from problem identification through solution design using value-based and human-centered methods such as Design Thinking, Business Process Design, and Six Sigma.
Provide solutions to complex business and operational problems based on in-depth understanding of key operational levers.
Interact with senior leaders, Product Managers, and Business Architects to architect and influence operational design.
Communicate and negotiate vertically and horizontally to align design objectives.
Assist with, facilitate, and develop workshops and co-creation sessions with PM/PO and extended teams.
Use process engineering, Design Thinking, and Agile approaches to help Product Managers and Owners develop recommended solutions and target-state depictions.
Structure creative approaches to brainstorm ideas and design solutions.
Prioritize work and meet deadlines while managing projects.
Apply business judgment to unstructured problems and drive optimal business outcomes.
Research and document organizational reviews, workflow analysis, and management and staff analysis.
Develop project plans, including estimates of required costs and resources, and define project scope for groups involved in or impacted by projects.
Analyze market and operational impacts associated with project parameters and advise line managers on productivity issues.