Process Design Consultant II

Bank of America•Charlotte, NC

About The Position

A Process Design Consultant on the Global Operations Process Ownership & OpEx team acts as a Process Engineer supporting Operations organizations. The role enables process excellence, mitigates risk, and drives continuous improvement across Global Operations. It involves analyzing processes, documenting business case opportunities, and implementing process improvement and transformation initiatives in support of Operational Excellence objectives. The consultant executes change initiatives that may deliver cost efficiencies, quality and productivity improvements, and risk mitigation, working with business leaders and subject matter experts to develop and implement solutions within budget and timeline. Candidates should be prepared to present examples of their process design and improvement work during interviews.

Requirements

Proven experience in process reengineering, improvement, and design, with a track record of delivering quantifiable business results.
Critical thinking and intellectual curiosity, including relying on facts and data, asking probing questions, understanding root causes, connecting strategic and tactical considerations, and challenging the status quo.
Ability to identify, initiate, and facilitate process improvement opportunities proactively.
Ability to use data to tell a compelling story and deliver impactful executive communications.
Detail orientation and commitment to excellence in meetings, presentations, documents, and work output, with a daily continuous-improvement mindset.
Collaborative team-player approach that promotes a positive culture.
Strong influencing and communication skills to drive change, identify opportunities, solve problems, and deliver results.
Ability to manage ambiguity and navigate changing circumstances successfully.
Flexibility with changing priorities and work assignments.
Experience coaching or mentoring people at all levels on process improvement efforts.

Nice To Haves

Global Operations Process Management Certification or Six Sigma Green Belt, Black Belt, Master Black Belt, or equivalent.
Operations background or knowledge of the Single Process Inventory.
Risk management expertise and familiarity with enhancing the process control environment.
Excellent project and program management skills, including organizing and simplifying complex work activities.
Familiarity with multi-team processes.
Skills in change management, continuous improvement, process design, process simplification, reporting, business process analysis, critical thinking, process performance measurement, program management, strategic thinking, conflict management, decision making, process effectiveness, and scenario planning and analysis.

Responsibilities

Deliver training, coaching, and routines to equip Process Owners with the tools and knowledge to succeed.
Promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
Ensure processes are documented, mapped, and compliant with enterprise standards.
Provide thought leadership and end-to-end process expertise to advance process maturity and deliver transformative results.
Address issues and risks; optimize efficiency, reduce variability, and improve controls and sustainability.
Gather insights from business partners to design and implement solutions for critical challenges and Enterprise and Global Operations deliverables.
Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a continuous-improvement model.
Use data and critical thinking to solve complex problems and define business case benefits.
Analyze processes, document business case opportunities, and implement process improvement and transformation initiatives.
Execute change initiatives to achieve cost efficiencies, improve quality and productivity, and mitigate risk.
Collaborate with business leaders, subject matter experts, and integrated business and technology teams to drive solutions within budget and timeline.