Process Design Consultant II - Enterprise Credit
About The Position
At Bank of America, the Process Design Consultant II supports Operational Excellence by analyzing processes, documenting business case opportunities, and implementing process improvement and transformation initiatives. The role works with business leaders, subject matter experts, and integrated business and technology teams to deliver solutions within budget and timeline, with the goals of improving cost efficiency, quality, productivity, and risk mitigation. As part of the Enterprise Credit Analytics and Transformation Strategy (ECATS) team, the consultant helps modernize commercial credit delivery by reimagining processes, modernizing platforms, and enabling adoption of new tools and technologies. The consultant assesses current-state processes, gathers and refines business requirements, designs end-to-end solutions, and contributes to transformation across the credit lifecycle. The position is based at Bank of America Tower in Chicago, Illinois, and is assigned to first shift, with a 40-hour workweek. Bank of America describes its culture as in-office, with role-specific flexibility based on responsibilities and business needs.
Requirements
- At least 5 years of experience in Credit, Credit Operations, Transformation/Strategy, or Process Design.
- Interest in learning new platforms and technologies.
Nice To Haves
- Proficiency in Excel, PowerPoint, and Visio.
- Familiarity with Agile software development processes.
- At least 10 years of experience in the Financial Services Industry.
- Understanding of Commercial Credit platforms and processes.
- Experience leading transformation or change initiatives and influencing stakeholders.
- Skills in change management, continuous improvement, process design, process simplification, reporting, business process analysis, critical thinking, process performance measurement, program management, strategic thinking, conflict management, decision making, process effectiveness, and scenario planning and analysis.
Responsibilities
- Implement moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
- Work directly with Line of Business partners to gather information and identify and implement solutions to critical business challenges and opportunities.
- Establish continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
- Use analytics and critical thinking to solve complex business problems and translate issues into structured, design-oriented solutions with clearly defined business case benefits.
- Lead the development of enterprise change management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts.
- Assess and analyze current-state processes to identify opportunities for simplification, automation, and performance improvement.
- Partner with stakeholders to gather, challenge, and refine business requirements.
- Design end-to-end solutions that improve efficiency, consistency, scalability, and user experience.
- Influence strategic transformation initiatives across the credit lifecycle.
Benefits
- Benefits eligibility
- Paid time off
- Access to resources and support for employees
- Eligibility to participate in the annual discretionary incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
