Process Design Consultant II - Enterprise Credit
About The Position
This role analyzes processes, documents business case opportunities, and implements process improvement and transformation initiatives in support of Operational Excellence. It executes change initiatives intended to improve cost efficiency, quality, productivity, and risk mitigation, working with business leaders and subject matter experts to coordinate business and technology teams and deliver solutions within budget and timeline. The position is part of Bank of America’s Enterprise Credit Analytics and Transformation Strategy team, which is transforming commercial credit delivery by reimagining processes, modernizing platforms, and adopting next-generation tools and technologies. The consultant assesses current processes, gathers and refines requirements with stakeholders, designs end-to-end solutions, and influences transformation across the credit lifecycle. The role focuses on solutions that automate, streamline, and enhance credit processes and experiences.
Requirements
- At least 5 years of experience in a Credit, Credit Operations, Transformation/Strategy, or Process Design role.
- Interest in learning new platforms and technologies.
Nice To Haves
- Proficiency in Excel, PowerPoint, and Visio.
- Familiarity with Agile software development processes.
- 10 or more years of experience in the Financial Services industry.
- Understanding of Commercial Credit platforms and processes.
- Experience leading Transformation/Change initiatives and influencing stakeholders.
- Skills in change management, continuous improvement, process design, process simplification, reporting, business process analysis, critical thinking, process performance measurement, program management, strategic thinking, conflict management, decision making, process effectiveness, and scenario planning and analysis.
Responsibilities
- Implement moderately complex solutions that address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
- Work directly with Line of Business partners to gather information and identify and implement solutions to critical business challenges and opportunities.
- Establish a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
- Use analytics and critical thinking to solve business problems and translate issues into structured, design-oriented solutions with clearly defined business case benefits.
- Lead development of enterprise change management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts.
- Assess and analyze current-state processes to identify opportunities for simplification, automation, and performance improvement.
- Partner with stakeholders to gather, challenge, and refine business requirements.
- Design end-to-end solutions that improve efficiency, consistency, scalability, and user experience.
- Influence strategic transformation initiatives across the credit lifecycle.
Benefits
- Industry-leading benefits.
- Access to paid time off.
- Resources and support for employees.
- Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behavior, line of business or group performance and contributions, and overall company success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
