Process Design Consultant II

Bank of America•Tampa, FL

About The Position

The Process Design Consultant II supports the Global Operations Process Ownership & OpEx team as a Process Engineer for Operations organizations. The role enables process excellence, mitigates risk, and drives continuous improvement across Global Operations. It analyzes processes, documents business case opportunities, and implements process improvement and transformation initiatives in support of Operational Excellence objectives. The role works with business leaders, subject matter experts, and integrated business and technology teams to execute solutions within budget and timeline, delivering improvements in cost efficiency, quality, productivity, and risk mitigation.

Requirements

Proven process reengineering, improvement, and design experience with a track record of delivering quantifiable business results.
Critical thinking and intellectual curiosity, including reliance on facts and data, root-cause investigation, connecting strategic and tactical considerations, and challenging the status quo.
Ability to take initiative to identify, initiate, and facilitate process improvement opportunities.
Ability to use data to tell a compelling story and deliver impactful executive communications.
Attention to detail and commitment to excellence in meetings, presentations, documents, and work output.
Collaborative team-player approach that promotes a positive culture.
Strong influencing and communication skills to drive change, identify opportunities, solve problems, and deliver results.
Ability to navigate ambiguity.
Flexibility with changing priorities and work assignments.
Experience coaching or mentoring people at all levels on process improvement efforts.

Nice To Haves

Global Ops Process Management Certification or Six Sigma Green Belt, Black Belt, or Master Black Belt certification, or equivalent.
Operations background or knowledge of the Single Process Inventory.
Risk management expertise and familiarity with enhancing the process control environment.
Excellent project and program management skills, including the ability to organize and simplify complex work activities.
Familiarity with multi-team processes.

Responsibilities

Deliver training, coaching, and routines to equip Process Owners with the tools and knowledge to succeed.
Promote continuous improvement and simplification, ensuring processes are properly scoped and include effective risk indicators.
Ensure processes are documented, mapped, and compliant with enterprise standards.
Provide thought leadership and end-to-end process expertise to drive process maturity and transformative results.
Address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
Collaborate with business partners to gather insights and design and implement solutions for critical challenges and Enterprise / Global Operations deliverables.
Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a continuous improvement model.
Use data and critical thinking to solve complex problems and define business case benefits.
Execute change initiatives that may deliver cost efficiencies, quality and productivity improvements, and risk mitigation.