Process Design Consultant I

Bank of America•Tampa, FL

21h

About The Position

The Process Design Consultant I is a member of the Portfolio & Program Management (PPM) team within Global Operations Process Ownership & Operational Excellence. The role combines portfolio and program management, process design, and data analysis to help Process Owners, Process Delegates, and support partners manage and improve the Single Process Inventory (SPI). The position analyzes process and operational data, identifies risks and improvement opportunities, and turns findings into recommendations and executive-ready reporting. It supports process governance, maturity assessments, process and control reviews, client journeys, and redesign efforts. The role also helps manage portfolio routines, maintain accurate process documentation and data, deliver process-management education, and coordinate cross-functional work to improve efficiency, quality, controls, and risk mitigation.

Requirements

At least 5 years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
Ability to define analytical questions, locate and evaluate relevant data, identify data-quality limitations, analyze information, and communicate evidence-based conclusions.
Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements.
Ability to select and apply appropriate analytical tools; advanced proficiency in Excel and strong skills in PowerPoint and Word.
Experience developing metrics, scorecards, dashboards, or executive reporting and explaining insights to technical and non-technical audiences.
Strong organization and attention to detail, with the ability to manage multiple priorities, dependencies, risks, and deadlines while maintaining quality.
Strong written, verbal, and visual communication skills, including creating and presenting clear, concise, executive-ready analysis and presentations to cross-functional partners and senior leaders.
Composure, sound judgment, and flexibility in a high-pressure, fast-paced, continually evolving environment; ability to handle urgent requests, shifting priorities, and ambiguity while maintaining accurate documentation.
Sound judgment in handling sensitive information and commitment to data quality and control standards.

Nice To Haves

Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports, or comparable process-governance platforms.
Completion of The Business of Data 100 and 200 learning pathway, or equivalent data-literacy and applied-analysis proficiency; willingness to complete the pathway after joining if needed.
Experience with data preparation and visualization tools such as Alteryx, Tableau, or Power BI, and ability to select an appropriate tool for the analysis.
Process Management, Lean, or Six Sigma Green Belt certification, or equivalent practical process-improvement experience.
Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys, or end-to-end process redesign.
Global Operations or comparable financial-services operations experience, including familiarity with risk and control practices, data lifecycle management, or change-management standards.
Project management experience or certification, with practical knowledge of planning, prioritization, governance, dependency management, and delivery tracking.
Experience using Microsoft Copilot or comparable generative-AI tools to support work and data analysis, with appropriate human review, data-handling, and risk controls.

Responsibilities

Analyze SPI, Process Owner Portal (POP), program, and Voice of the Customer data to identify trends, risks, process-design issues, waste, and improvement opportunities; translate findings into insights and recommendations.
Frame business questions, identify data sources, assess data quality, and select and apply appropriate analytical and visualization tools.
Produce accurate, concise, executive-ready analyses, presentations, scorecards, dashboards, and recommendations in response to requests, including urgent requests and short timelines.
Define and track success measures, benefits, milestones, risks, dependencies, and outcomes.
Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts, and multi-team processes, in partnership with Process Engineers.
Support process maturity assessments, process and control deep dives, Walk the Process, client journeys, and targeted process redesign and improvement efforts.
Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking.
Design and deliver Process Management education, onboarding, and enablement for Process Owners, Delegates, Advisors, and support partners.
Maintain accurate documentation and POP/SPI data, and promote consistent standards, controls, and data lifecycle practices across FLUs.
Facilitate cross-functional working sessions and communicate recommendations, decisions, progress, and risks to stakeholders, including senior leaders.
Use feedback, lessons learned, and emerging capabilities, including responsible use of AI where appropriate, to simplify and improve team processes.
Implement low- to moderately complex solutions that address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
Work with Line of Business partners to gather information and identify and implement solutions to business challenges and opportunities.
Apply process engineering best practices and deliver reusable technology solutions to support continuous process improvement.
Use analytics and critical thinking to structure solutions to complex business problems and define business-case benefits.
Support enterprise change-management deliverables for material projects, including project charters, SIPOC, RACI process maps, risk assessments, and control plans.