Automation and Informatics Consultant, Technical Solution Design - Central Atlantic

Abbott • Baltimore, DC

4d • Remote

About The Position

The Automation and Informatics Consultant is a strategic, customer-facing expert on Abbott’s Technical Solution Design team. The role designs, manages, and approves complex informatics and automation solutions across Abbott middleware, AlinIQ Digital Health Solutions, and laboratory automation portfolios. It ensures solutions are configured and integrated to meet customer needs, support business growth, and maintain profitability. The Consultant helps secure technical and operational support during RFPs and contributes to strategic sales engagements throughout the customer lifecycle.

The Consultant leads solution design for clinical laboratory environments and serves as a subject matter expert on middleware, routing engines, and automation spanning pre-analytical, analytical, and post-analytical phases. The work includes assessing laboratory workflows, designing current- and future-state processes and network diagrams, creating customized informatics workflows, calculating server sizing, and guiding customers on Abbott platform capabilities. The role also prepares presentations, Total Value of Ownership analyses, Statements of Work, RFP responses, and technical proposals.

The position partners with sales leadership and cross-functional teams to prioritize strategic accounts, develop sales strategies, support RFI/RFP processes, and differentiate Abbott solutions using market and competitive insights. It mentors and educates commercial teams, builds relationships with laboratory, IT, and executive stakeholders, supports change management and adoption, and contributes customer feedback and strategic insights to Abbott teams. The role is remote in the United States and requires travel up to 75% of the time.

Requirements

• Bachelor’s degree.
• Minimum of 7 years of combined experience in Clinical Laboratory Science, Technical Sales, Technical Service, or Technical Applications.
• Hands-on experience with clinical laboratory operations, workflow, instrumentation, automation, or middleware.
• Ability to travel up to 75% in the field.
• Valid U.S. driver’s license.

Nice To Haves

• Lean Six Sigma certification or equivalent.
• Deep understanding of process improvement methodologies.
• Strong analytical and problem-solving abilities.
• Strong grasp of laboratory operations and regulatory requirements.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Lead the design and approval of integrated informatics and automation solutions for clinical laboratory environments.
• Serve as a subject matter expert on Abbott middleware, routing engines, and automation products across pre-analytical, analytical, and post-analytical phases.
• Analyze customer data, workflows, and operational challenges to identify opportunities for efficiency, scalability, and improved clinical outcomes.
• Standardize solution configurations and manage high-impact solution design projects for strategic accounts.
• Develop and deliver presentations, Total Value of Ownership analyses, and Statements of Work.
• Assess clinical laboratory workflows, including middleware systems, LIS integration, network architecture, automation, and laboratory operations.
• Create current-state and future-state process maps, network diagrams, and implementation transition plans.
• Design customized informatics workflows, including auto-verification rules and middleware configurations, aligned with clinical, operational, and regulatory requirements.
• Perform server sizing calculations and explain the scope and capabilities of Abbott’s informatics platforms.
• Lead customer engagements to position Abbott digital health solutions and respond to RFPs and technical questionnaires.
• Collaborate with cybersecurity teams to support compliance with internal and external standards.
• Partner with Area TSD Directors and Regional Managers to assess market demand and prioritize strategic account engagements.
• Translate technical insights into sales strategies and support sales professionals navigating multisite health systems and complex decision-making structures.
• Provide technical data, pricing strategies, and transition plans for RFI/RFP processes, using competitive intelligence to differentiate Abbott offerings.
• Mentor and coach sales teams on laboratory automation, informatics, and workflow optimization; provide district-level education and technical support.
• Build and maintain relationships with laboratory directors, IT personnel, and executive leadership, and advise customers on laboratory operations and performance.
• Support customer satisfaction, retention, change management, and solution adoption.
• Ensure adherence to quality systems through design verification and approval processes.
• Develop standardized methodologies and tools, support profitability and gross margin improvements, and provide strategic insights to executive leadership.
• Share voice-of-customer feedback with Marketing, R&D, and Product Management, and champion innovation and continuous improvement.

Benefits

• Career development opportunities with an international company.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior