Key Account Technical Solution Consultant

Intuitive • Richmond, CO

10d

About The Position

The Key Account Technical Solution Consultant is part of Intuitive’s Digital Implementation team and is responsible for technical engagement, deployment, and long-term integration of the company’s digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts. In partnership with Key Account Directors, the consultant serves as a trusted technical advisor to enterprise-level IT and helps ensure strategic alignment and scalable implementation frameworks that advance customer adoption across Intuitive platforms.

The role leads strategic planning and delivery of technical integrations across multi-site health systems, aligning implementations with customer digital roadmaps. It includes coordinating governance and communications for executive and technical stakeholders, navigating customer IT governance processes, and presenting technical concepts such as data flows and network topologies. The consultant also develops implementation toolkits, shares customer feedback with Product and Engineering, tracks progress and barriers, and builds partnerships with data privacy, security, and IT leaders.

The position requires a flexible, dynamic schedule and the ability to enter surgical and other patient areas. Intuitive or its customers may require current proof of vaccination against certain diseases, including COVID-19. Some roles may be subject to U.S. export controls. The position may be filled at a different job level depending on business need and the candidate’s qualifications. Compensation includes base pay, incentives, benefits, and equity; the posting notes that target base compensation ranges are listed, but no amounts are provided in the supplied description.

Requirements

• At least 8 years of experience in medical technology implementation, enterprise IT consulting, or digital transformation within healthcare.
• Experience with enterprise account management or direct collaboration with strategic sales.
• Demonstrated experience working with large healthcare systems and IDNs at the corporate level.
• Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces.
• Highly effective communication skills and demonstrated ability to influence without authority.
• Bachelor’s degree.
• Comfort with a flexible, dynamic schedule.
• Ability to enter surgical and other patient areas.

Responsibilities

• Partner with the Key Accounts team to establish trusted relationships with select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders.
• Lead strategic planning and delivery of technical integrations for Intuitive’s digital portfolio across multi-site health systems, ensuring scalability and alignment with customer digital roadmaps.
• Define communication strategies, feedback channels, and governance structures for transparent engagement with internal and external executive and technical stakeholders.
• Navigate IDN and corporate customer IT governance processes, including technical review boards, data and AI governance, and networking teams.
• Deliver technical presentations covering digital vision, product overviews, data flows, and network topology diagrams to support customer approval and prioritization.
• Develop and maintain standardized implementation toolkits for aligned IDNs to support repeatable deployments from enterprise to division and local hospital levels.
• Maintain a deep technical understanding of Intuitive’s digital portfolio and relay field learnings and customer feedback to Product and Engineering partners.
• Track, document, and report implementation progress, outcomes, barriers, and opportunities to increase adoption speed and scale.
• Work with data privacy, security, and IT executive leaders to develop collaborative partnerships through the HealthTech Leader advisory board and other platforms.

Benefits

• Market-competitive compensation package including base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior