Solution Consultant

Command Alkon • Charlotte, NC

5d

About The Position

Solution Consultants help Command Alkon deliver integrated technology solutions to the heavy building materials industry. They work with customers and cross-functional teams to develop solutions tailored to customer needs, complete implementations, and provide a positive customer experience. The role supports customers in using technology to improve efficiency, visibility, automation, collaboration, and business growth.

The Solution Consultant sets up customer environments using Command Alkon dispatch products, including SQL Server; delivers product training; and translates customer requirements into existing or new software functionality. The role also contributes to meeting support service-level agreements, tailors customer journeys to business needs, identifies opportunities to improve business operations and processes, and uncovers potential additional product offerings.

Success in the role calls for business insight, sound judgment in complex situations, a results-oriented approach, persuasive communication, interpersonal effectiveness, nimble learning, and accountability. Company-wide competencies include customer focus, innovation, collaboration, trust, and self-development.

Requirements

• Proven experience successfully implementing software.
• Intermediate knowledge of a Windows Server environment.
• Knowledge of MS SQL Server and MS SQL Reporting Services.
• Ability to determine how an organization should proceed with technology based on business analysis.
• Strong discovery skills, including questioning and listening to understand customer needs and identify pain points.
• Strong interpersonal skills and ability to build effective working relationships with internal cross-functional teams and external customer teams across domestic and international offices and organizational levels.
• Ability to identify and diagnose problems and find creative solutions.
• Excellent organizational skills, including the ability to prioritize independently and balance workload.

Responsibilities

• Independently set up customer environments with Command Alkon dispatch products, including SQL Server.
• Deliver effective training in Command Alkon products.
• Translate customer requirements into existing or new software functionality.
• Continually strengthen and improve customer service skills.
• Work with the team to meet or exceed Command Alkon's support service-level agreements.
• Work with internal teams to tailor the customer's journey to business needs.
• Collaborate with customers to identify improvements to business operations and processes.
• Uncover opportunities for additional product offerings for customers.
• Apply business and marketplace knowledge to advance organizational goals.
• Manage complex information to solve problems effectively.
• Achieve results, including under difficult circumstances.
• Use persuasive arguments to gain support and commitments.
• Build effective relationships with diverse groups.
• Learn through experimentation when addressing new problems.
• Hold oneself and others accountable for commitments.
• Build customer relationships and deliver customer-centric solutions.
• Create new and better ways for the organization to succeed.
• Build partnerships and collaborate to meet shared objectives.
• Build trust through honesty, integrity, and authenticity.
• Seek opportunities for growth and challenge through formal and informal development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed