Solution Consultant
About The Position
Confido is an AI operating system for CPG brands that brings cash application, deductions, trade, and planning together. The company serves more than 250 brands managing over $30 billion in revenue and recently raised a $55 million Series B led by Insight Partners. Solution Consultants lead customer implementations from kickoff through go-live, combining functional and technical expertise to help customers realize the value of Confido. They work with Solution Architects and Forward Deployed Engineers to translate business challenges into AI deployments. Engagements are focused and time-bound, typically 16 weeks or less, and consultants manage multiple customers simultaneously. The role also focuses on ensuring customers achieve lasting, scalable value after deployment. The position is based at Confido’s New York City headquarters, with an expectation to work there five days a week.
Requirements
- At least 3 years of experience managing enterprise software implementations, system deployments, or complex client onboarding.
- Ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines.
- Strong project management skills, including owning plans, running status calls, and escalating issues when needed.
- Technical curiosity and comfort with exploring data, configuring software, and troubleshooting independently.
- Excitement about working at the New York City headquarters five days a week.
- Strong customer service and customer success orientation.
- Ability to thrive in a fast-paced environment while maintaining high-quality work.
- Autonomous, self-directed approach and comfort navigating ambiguity.
- Collaborative, organized, and kind working style.
Nice To Haves
- Experience working with CPG, retail, or supply chain customers.
- Background in B2B SaaS, management consulting, CPG, systems integration, or a similar field.
Responsibilities
- Own the full implementation lifecycle for new enterprise customers, from kickoff through go-live.
- Manage detailed project plans, timelines, and workstreams across multiple concurrent deployments.
- Configure and customize the Confido platform to match customer workflows, data structures, and operational requirements.
- Drive customer-side stakeholder alignment and ensure the right people are engaged at the right moments.
- Deliver training programs, documentation, and onboarding materials to help users get up to speed quickly.
- Run live onboarding sessions and workshops tailored to different user personas, from day-to-day operators to executives.
- Track and optimize time-to-value across implementations, identifying what drives faster and more sustained adoption.
- Apply and refine the implementation playbook, including templates, checklists, escalation paths, and success criteria.
- Maintain implementation KPIs and reporting to provide visibility into onboarding health and velocity.
- Identify patterns across deployments and share them with Product to improve configurability and reduce implementation complexity.
- Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early.
- Hand off customers to Customer Success with full context to support a smooth transition and long-term success.
- Provide Product with actionable roadmap input based on implementation friction.
Benefits
- Equity in the company.
- Fully paid employee health coverage through Aetna.
- Dental and vision coverage through Guardian.
- Carrot Fertility Pro fertility and family-forming support.
- 12 weeks of paid parental leave.
- Unlimited PTO and regular four-day holiday weekends.
- 401(k) through Vestwell.
- Paid relocation support to New York City.
- Laptop, monitor, keyboard, and a $200 stipend to personalize the workspace setup.
- Catered Friday lunches, team dinners, and unlimited coffee and snacks featuring products from the brands Confido works with.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
