Automation and Informatics Consultant, Technical Solution Design - Central Atlantic

Abbott • Washington, DC

5d • $99,300 - $198,700 • Remote

About The Position

The Automation and Informatics Consultant is a strategic, customer-facing expert on Abbott’s Technical Solution Design (TSD) team. The role designs, manages, and approves complex informatics and automation solutions across Abbott middleware, AlinIQ Digital Health Solutions, and laboratory automation portfolios. It ensures that digital health technologies are configured and integrated to meet customer needs, support business growth, and maintain profitability. The Consultant helps secure the technical and operational vote during RFPs and supports strategic sales engagements throughout the customer lifecycle.

The position leads solution design for clinical laboratory environments, assesses customer workflows and operational challenges, and develops tailored, scalable proposals. It provides expertise in middleware, routing engines, laboratory automation, LIS integration, network architecture, and laboratory operations. The Consultant creates current- and future-state process maps, network diagrams, implementation plans, customized informatics workflows, server-sizing calculations, presentations, Total Value of Ownership analyses, and Statements of Work.

The role partners with sales teams and other functions to support strategic accounts, RFI/RFP processes, market development, and customer adoption. It also mentors commercial teams, builds relationships with customer stakeholders, supports quality-system compliance, contributes customer insights to product development, and advances standardized solution-design methods. The position is remote in the United States and requires travel up to 75% of the time.

Requirements

• Bachelor’s degree.
• At least 7 years of combined experience in Clinical Laboratory Science, Technical Sales, Technical Service, or Technical Applications.
• Hands-on experience with clinical laboratory operations, workflow, instrumentation, automation, or middleware.
• Ability to travel up to 75% in the field.
• Valid U.S. driver’s license.

Nice To Haves

• Lean Six Sigma certification or equivalent.
• Deep understanding of process-improvement methodologies.
• Strong analytical and problem-solving abilities.
• Strong grasp of laboratory operations and regulatory requirements.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Lead the design and approval of integrated informatics and automation solutions for clinical laboratory environments.
• Serve as a subject matter expert for Abbott middleware, routing engines, and automation products across pre-analytical, analytical, and post-analytical phases.
• Analyze customer data, workflows, and operational challenges to identify opportunities for efficiency, scalability, and improved clinical outcomes.
• Standardize solution configurations to promote consistency, scalability, and compliance with internal design guidelines.
• Manage high-impact solution-design projects for strategic national and regional health-system accounts, ensuring timely deliverables and alignment with business goals.
• Develop and deliver presentations, Total Value of Ownership analyses, and Statements of Work that communicate Abbott’s value proposition.
• Assess clinical laboratory workflows, including middleware, LIS integration, network architecture, automation, and laboratory operations.
• Create current- and future-state process maps and network diagrams, and develop transition phases and implementation plans.
• Design customized informatics workflows, including auto-verification rules and middleware configurations, in alignment with clinical, operational, and regulatory requirements.
• Perform server-sizing calculations and explain the scope and capabilities of Abbott informatics platforms to customers.
• Lead customer engagements to position Abbott digital health solutions as tools for improving laboratory performance.
• Collaborate with cybersecurity teams to support compliance with internal and external standards.
• Respond to RFPs and technical questionnaires with accurate, strategic solution proposals.
• Partner with Area TSD Directors and Regional Managers to assess market demand and prioritize strategic account engagements.
• Translate technical insights into sales strategies for complex customer environments and help sales professionals navigate multisite health systems and matrixed decision-making structures.
• Provide technical data, pricing strategies, and transition plans to support RFI/RFP processes, and use competitive intelligence to differentiate Abbott’s offerings.
• Mentor and coach front-line sales teams on laboratory automation, informatics, and workflow optimization; provide district-level subject matter expertise and education.
• Collaborate with cross-functional teams to align work with technical standards and strategic objectives.
• Build and maintain relationships with laboratory directors, IT personnel, executive leadership, and other stakeholders.
• Support customer satisfaction and retention through high-quality solutions and responsive service; advise customers on laboratory operations, performance, change management, and solution adoption.
• Ensure adherence to quality systems through design verification and approval processes.
• Develop standardized methodologies and tools, support profitability and gross-margin improvements, and share strategic insights with executive leadership.
• Provide voice-of-customer feedback to Marketing, R&D, and Product Management, and champion innovation and continuous improvement.

Benefits

• Career development opportunities with an international company.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Health and wellness benefits; details are available at the provided Abbott benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior