Solution Consultant - Scientific & Lab Informatics

Zifo • Boston, MA

4d

About The Position

Zifo is seeking a Solution Consultant to work at the intersection of business strategy, science, and technology, helping life sciences, biotech, and pharmaceutical organizations unlock value from scientific and operational data and systems. The role calls for expertise in scientific informatics alongside product management, technical business analysis, and change management capabilities. The consultant partners with scientific stakeholders, IT teams, and business leaders to define product vision, design high-value solutions, and ensure successful adoption. Acting as a trusted advisor, the consultant shapes solutions that accelerate scientific processes, improve decision-making, and deliver measurable value.

Zifo is a global R&D solutions provider serving pharmaceutical, biotechnology, manufacturing QC, medical device, specialty chemical, and other research-based organizations. The company highlights a curiosity-driven, science-focused, employee-built culture centered on learning and teamwork. Zifo reports serving customers around the globe, including 18 of the Top 20 Biopharma companies, and describes a commitment to equal opportunity and workplace diversity.

Requirements

• Bachelor’s or master’s degree, or equivalent, in life sciences or a related field.
• Experience in pharmaceutical, biotechnology, or broader life sciences environments.
• Strong understanding of end-to-end drug development processes and the scientific and operational ecosystems that support them.
• Exceptional communication skills and experience leading successful cross-functional initiatives and managing stakeholders at multiple levels.
• Demonstrated ownership of client engagement success.
• Demonstrated experience in product management, business analysis, and/or informatics strategy roles.
• Proven experience with laboratory informatics systems, such as LIMS, ELN, or scientific data platforms.

Nice To Haves

• Familiarity with Agile methodologies and SDLC processes.
• Willingness to travel or relocate based on project or business needs.
• Strategic, big-picture thinking combined with effective execution at a detailed level.
• Ability to collaborate across diverse, cross-functional teams.
• Adaptability and comfort navigating ambiguity.
• Proactive, self-driven, and results-oriented approach.

Responsibilities

• Establish and drive customers’ lab informatics vision and product roadmap, aligning initiatives with scientific and business outcomes and providing oversight for strategic consistency.
• Define success metrics and KPIs aligned with business value.
• Lead system modernization and digital transformation initiatives to accelerate scientific productivity, maximize data value, and integrate systems and platforms in connected lab environments, thoughtfully incorporating emerging technologies such as AI.
• Partner with stakeholders to understand scientific, technical, and operational needs and translate them into scalable, high-impact solutions.
• Design solution architectures and workflows and remain hands-on in implementation to improve efficiency, usability, and solution quality.
• Lead change management initiatives and drive adoption, including conducting gap analyses to assess organizational readiness and establishing scalable mitigation strategies.
• Build trusted relationships with customer stakeholders, acting as a strategic advisor to shape solutions and influence decision-making.
• Anticipate and identify customer challenges, clarify complex problems, and take decisive action to resolve them.

Benefits

• Accrued vacation.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company matching.
• Life insurance.
• Flexible spending accounts.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time