Design Consultant

The Shade Store•Los Angeles, CA

About The Position

The Shade Store is hiring a Design Consultant to provide personalized design consultations and drive sales while supporting company initiatives. The role draws on high-touch customer service and project-management skills to create an exceptional customer experience and contribute to showroom success. Consultants advise customers on custom window-treatment solutions through in-person, virtual, and in-home consultations, and support customers through the design, sales, and installation process. The position also supports relationships with local interior designers, architects, and contractors; collaborates with field leaders and showroom colleagues; and assists with showroom operations, merchandising, product launches, and display upkeep. Consultants participate in ongoing training and business meetings and use company technology and tools to manage work efficiently. The role is based in Los Angeles, California, and offers a base salary of $65,000–$75,000 per year, depending on experience and qualifications, plus eligibility for monthly individual commissions and team-based incentives.

Requirements

Three to five years of experience in retail, design, sales, project management, or customer service, with a focus on a high-end experience.
Strong customer engagement and customer-first service orientation.
Ability to provide creative, solution-oriented responses to customer needs and concerns.
Ability to communicate product features and benefits to support successful installations.
Proactive communication with internal and external contacts.
Sales ability, including managing multiple tasks and projects, closing sales, and promoting additional products and features.
Attention to detail and timelines.
Technical proficiency and ability to use technology platforms and tools, including CRM systems.
Commitment to learning, development, and continuous improvement.

Nice To Haves

Proficiency in Microsoft Outlook, Microsoft Teams, and CRM systems such as Salesforce or NetSuite.
An associate or bachelor's degree in a related field, or equivalent experience.

Responsibilities

Provide expert design and room-solution guidance through in-person, virtual, and in-home consultations.
Explain the benefits of custom products and provide solutions for customer projects.
Drive sales using company customer platforms, maintain a healthy pipeline, and work toward sales goals.
Nurture assigned leads and seek new consumer and trade opportunities.
Build relationships with local interior designers, architects, and contractors, tailor consultations to their needs, and participate in trade events.
Collaborate with field leaders to identify opportunities, share best practices, and develop strategies to improve customer engagement and sales performance.
Advocate for customers and address their needs and concerns throughout the design, sales, and installation process.
Address scheduling, installation, and shipping issues promptly to support a seamless customer experience.
Represent the brand in customer interactions and within the local market.
Work with showroom peers, production, client services, and measure-and-install teams to ensure a smooth customer experience.
Support a professional, positive showroom environment and recognize team achievements.
Participate in ongoing training and business meetings, stay current on products and technology, and use technology platforms and tools efficiently.
Assist with daily showroom operations and maintain a clean, inviting environment.
Participate in merchandising updates, product launches, and showroom design improvements.
Keep showroom displays operational and ensure products are showcased effectively.
Provide flexible showroom coverage within the market.