Dental Office Manager Jobs

About The Position

Requirements

• Associate's degree in business or equivalent, and three years of working experience.
• Working knowledge of front- and back-office healthcare operations.
• Effective communication and time-management skills.
• Understanding of general dental terminology.
• Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word and Excel, and dental office software.
• Positive attitude, motivation, and ability to work as a team player.
• Professional, clean, and neat appearance that meets company standards.
• Knowledge of insurance processes.
• Professionalism and leadership.

Nice To Haves

• Prior management experience is strongly preferred.
• Experience with EagleSoft is preferred.

Responsibilities

• Hire, train, and manage the performance of office team members.
• Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review accounts receivable collection percentages and train the team on them.
• Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
• Keep the office secure as the assigned key holder.
• Travel between offices as required to provide coverage when other office managers are unavailable or when an office lacks a permanent provider.
• Train the team on patient financing and credit, and review volume and accuracy.
• Train the team and ensure effective customer service by telephone and in person.
• Train and hold the team accountable for building a productive office schedule.
• Meet and manage to minimum monthly performance goals set by Regional Management.
• Communicate effectively to promote cooperation between front and back office teams, including handling email, newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
• Respond to general dentistry and specialty patients and address patient complaints promptly and professionally.
• Train staff or arrange training as needed.
• Ensure paperwork is timely and accurate.
• Review and approve office payroll for accuracy and control overtime.
• Oversee office supplies and inventory and ensure cost effectiveness.
• Support retention of staff and patients and monitor turnover.
• Ensure workplace safety, including timely and accurate workers' compensation reporting and post-accident investigations; completion of annual OSHA Bloodborne Pathogen training; accurate, onsite MSDS sheets; and tracking, exchange, and review of office radiation badges.
• Complete the monthly checklist and ensure all areas are up to date.
• Communicate effectively and serve as liaison between corporate and office staff regarding changes, procedures, postings, and other matters.
• Perform other duties and responsibilities as assigned.