Office Manager -Zephyrhills ( MUST HAVE DENTAL EXPERIENCE )

Coast Dental•Zephyrhills, FL

About The Position

The Office Manager builds and maintains a successful dental practice by communicating with the team, managing goals and expectations, and creating accountability, authority, and responsibility. The role provides support, guidance, and communication to improve team performance. The Office Manager may travel between offices to provide coverage and may manage an office that is not fully staffed. The position oversees office personnel and operations, including hiring, training, performance management, patient communication, insurance processes, collections, deposits, payroll, supplies, inventory, scheduling, and safety compliance. The Office Manager works as a liaison between corporate and office staff and ensures timely, professional responses to patients and complaints. The work is sedentary in nature and takes place in highly visible office areas that are generally clean, well-lit, and relatively quiet.

Requirements

Associate's degree in business or equivalent, and three years of work experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Must have dental experience.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train staff on accounts receivable and collection percentage.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as an assigned key holder.
Travel between offices as required to provide coverage when other Office Managers are unavailable or when an office lacks a permanent provider.
Train the team on patient financing and credit volume and accuracy, and review results.
Train the team to provide effective customer service by telephone and in person.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to ensure cooperation between front- and back-office teams, including reviewing and responding to email and sharing newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
Respond to general dentistry and specialty patients and patient complaints in a timely, professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control of overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure safety compliance, including timely and accurate workers' compensation reporting and post-accident investigations, annual OSHA bloodborne pathogen training, accurate and onsite MSDS sheets, and tracking, exchanging, and reviewing office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Communicate effectively and act as a liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.