Office Manager - North Lakeland ( MUST HAVE DENTAL ADMINISTRATIVE EXPERIENCE)

Coast Dental•Lakeland, FL

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice by communicating with the team and managing goals and expectations. The role establishes accountability, authority, and responsibility among team members and provides support, communication, and guidance to improve performance. The manager may travel between offices to provide coverage and may oversee an office that is not fully staffed. The Office Manager leads office operations, including hiring and training staff, managing performance, explaining treatment plans and payment options, overseeing insurance processes, accounts receivable, deposits, petty cash, payroll, supplies, inventory, scheduling, and patient service. The role also coordinates communication between front-office and back-office staff and between corporate and office teams, responds to patient complaints, maintains paperwork, and oversees workplace safety and required training. The position is hourly and involves sedentary work in visible, clean, well-lit, relatively quiet office areas.

Requirements

Associate's degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Dental administrative experience is required, as indicated in the job title qualifier.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review accounts receivable and collection percentages, and train the team on them.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Secure the office as an assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or when an office lacks a permanent provider.
Train and review the team on patient financing and credit volume and accuracy.
Train the team to provide effective customer service by telephone and in person.
Train and hold the team accountable for maintaining a productive office schedule.
Meet and manage to minimum monthly performance goals established by Regional Management.
Communicate effectively to support cooperation between front-office and back-office staff, including sharing and responding to emails, newsletters, policy updates, correspondence, training information, meeting information, webinar information, and relevant data.
Respond promptly and professionally to general dentistry and specialty patients and to patient complaints.
Train staff or arrange training as needed.
Ensure paperwork is accurate and completed on time.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Oversee workplace safety, including timely and accurate workers' compensation reporting and post-accident investigations; annual OSHA bloodborne-pathogen training; accurate, on-site MSDS sheets; and tracking, exchanging, and reviewing office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Communicate effectively and act as liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.
Maintain a positive attitude, professional appearance, professionalism, and leadership.