Property Manager - Must Have Tax Credit Experience

ResidentialONE•Kennsington, MD

About The Position

The Property Manager is responsible for the overall operation of the community, under the daily direction of the Regional Director, if applicable, or Vice President. The role oversees staff, occupancy and leasing, affordable-housing compliance, finances, maintenance operations, property inspections, reporting, and resident service. The Property Manager may also perform other duties as assigned by their manager or Regional Director. The position requires tax-credit experience and working knowledge of affordable-housing regulatory forms and documents, including LIHTC and Section 8 property management. The Property Manager supervises certifications, recertifications, waitlists, leasing, audits, inspections, and compliance reporting; supports and evaluates community staff; manages operating budgets and rent collection; and oversees maintenance processes and property upkeep. The work is generally office-based and involves computer use, movement between departments, floors, and properties, and walking or climbing stairs to conduct property tours and inspections. The position may be eligible for medical, dental, vision, and life insurance after the first 60 days, as well as 401(k), paid time off, and other benefits.

Requirements

High school diploma or GED required.
At least 3 years of experience in residential leasing or property management.
At least 2 years of experience with LIHTC/Section 8 property management.
Tax-credit experience required.
Excellent communication and time-management skills.
Well-developed customer-service and sales skills.
Ability to read and understand information presented orally and in writing and communicate information and ideas orally and in writing.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist in training property staff and create a welcoming, supportive environment for residents, visitors, and staff.
Keep the office neat and clean; evaluate staff performance, complete annual reviews, counsel underperforming staff, and provide feedback.
Prepare, approve, and submit timesheets and payroll adjustments; assist with staff selection and conduct preliminary interviews.
Maintain knowledge of affordable-housing regulatory forms and documents, and submit accurate reports on the required timetable.
Maintain building security measures and document and report incidents to management, owners, and insurance carriers within 24 hours.
Conduct in-house file audits semi-annually and maintain applicant, resident, accounting, vendor, and contract files.
Ensure staff attend mandatory and other training; use Boston Post software and paperless workflow processes effectively.
Prepare Reserve Funds Replacements (RFR).
Supervise leasing activities and set goals to maintain full occupancy through curb appeal, service, and resident-retention strategies.
Execute apartment marketing and advertising campaigns in conjunction with the Affirmative Fair Housing Marketing Plan.
Notify residents in writing about issues affecting their tenancy and maintain required vacancy information.
Ensure move-in certifications are completed and sent to U.S. Housing on time; complete recertifications and submit them to compliance 90 days before their effective dates.
Maintain an accurate waitlist; correct and resubmit certification deficiencies within 48–72 hours of notification.
Oversee recertifications and assist with 60-, 90-, and 120-day notices; send rent increase letters within the required advance-notice period.
Screen and review applications promptly and calculate income and assets in accordance with company and industry standards.
Prepare and pre-audit first-year investor lease-up files and make needed corrections.
Supervise and review lease orientations and signings, and submit documentation to U.S. Housing for final approval.
Stay current on applicable affordable-housing rules and guidelines, marketing and leasing policies, and laws.
Oversee property tours, vacant-unit showings, and marketing of property amenities.
Conduct move-in and move-out inspections and complete the process within 24 hours; conduct semi-annual unit inspections and quarterly exterior/interior inspections.
Ensure correct set-asides, rents, and income limits are applied and certifications are accurate and timely, including annual and interim certifications.
Prepare community staff for inspections and audits; complete affordable year-end and quarterly reports and oversee annual file purging when applicable.
File eviction court documents and attend scheduled hearings.
Reduce costs, maintain financial stability, and implement systems to achieve 0% delinquency; pursue delinquent rent monthly and collect rent or evict households as appropriate.
Administer security deposits, inspect units, determine balances or refunds, prepare disposition letters, and process returns within 21 days of vacancy.
Make daily rent and other bank deposits, maintain supporting documentation, and ensure Boston Post batches match bank scans or deposits.
Apply rental-policy collection procedures, follow up on delinquent accounts daily, and send notices for prepaid accounts.
Prepare the annual operating budget, work with the Regional Director to maintain budget guidelines, and explain monthly variances in writing.
Maintain familiarity with accounts payable and accounts receivable procedures and requirements.
Oversee maintenance department operations and purchases; solicit and review contract-work bids before submitting them to the Regional Director for approval.
Ensure contract work is completed, help maintenance staff work within budget, and enforce purchase-order and invoice procedures.
Oversee inventory control, preventive maintenance schedules, daily property inspections and cleanup, and timely work-order completion.
Perform other duties as assigned.