Receptionist -Pasadena ( MUST HAVE DENTAL EXPERIENCE)

Coast Dental•St. Petersburg, FL

About The Position

The Receptionist supports a dental office at the front desk, combining patient interaction with basic paperwork administration under the direction of the Office Manager. The role provides customer service to patients in person and by phone and helps manage registration, appointments, insurance verification, check-in and checkout, and patient records.

Requirements

Basic clerical and administrative skills.
Excellent customer service skills and professional, courteous phone etiquette.
Working knowledge of Internet Explorer and Microsoft Word.
Strong organizational skills and ability to multitask.
Must have dental experience, as stated in the job title.

Nice To Haves

Basic knowledge of insurance and dental terminology.
Knowledge of Microsoft Excel.
Experience with dental software such as EagleSoft.
Previous insurance and/or dental office experience.
Previous experience with orthodontic or other specialty practices.

Responsibilities

Provide excellent customer service to patients by phone and in person.
Check in patients and complete patient registration under the direction of the Office Manager.
Schedule patient appointments within operational standards.
Confirm patient appointments two business days in advance.
Verify insurance coverage and benefit limits two business days before general and specialty patient visits, and link insurance in EagleSoft as directed by the Office Manager and/or orthodontic supervisor.
Ensure required pre-authorizations are received before appointments.
Complete checkout by reviewing charts for accuracy and confirming documented procedures match the signed routing slip submitted by the dentist or specialist.
File patient charts daily.
Participate in morning huddles, chart reviews, and routine office meetings as needed.
Participate in assigned monthly checklist activities.
Keep the front desk area clean and neat.
Perform other assigned duties and responsibilities.