Dental Office Manager
Sola Kids Dental•Los Angeles, CA
•$25 - $35•Onsite
About The Position
The Dental Office Manager runs the dental office like its CEO, leading the team, delivering a strong patient experience, and achieving office goals. The manager owns day-to-day operations and works closely with clinical leads, remote support teams, and regional leadership. The office serves kids, teens, and young adults, primarily families covered by Medi-Cal, and provides general dentistry, orthodontics, and specialty care.
Requirements
- At least 2 years of experience leading a team in a dental office.
- Knowledge of Medi-Cal / Denti-Cal.
- Fluency in English and Spanish.
- Comfort using data to manage performance.
- Confidence having direct, respectful conversations.
Nice To Haves
- Pediatric or orthodontic office experience.
- Experience with a dental practice management system; Open Dental is a plus.
- Knowledge of private insurance.
Responsibilities
- Staff the office each day and set a positive, high-energy tone.
- Clarify team roles and expectations, and provide training as needed.
- Hire, coach, and develop team members with regional support.
- Recognize strong performance and address performance issues promptly.
- Be visible on the floor and ensure families feel welcomed.
- Resolve patient concerns and de-escalate difficult situations.
- Manage the schedule proactively to keep providers productive.
- Keep the office and systems ready each day.
- Ensure the team follows clinical, documentation, HIPAA, OSHA, and safety standards.
- Track daily and weekly performance metrics, including production, new patients, orthodontic starts, and labor costs, and act on the results.
- Ensure patients leave with their next visit scheduled.
- Grow the office through patient engagement and community outreach.
- Follow Medi-Cal and private insurance requirements.
- Provide timely feedback, complete reviews, and handle corrective action when needed.
- Give direct feedback to team members and providers when expectations are not met.
- Escalate clinical concerns to leadership.
Benefits
- Quarterly performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
