Assistant Dental Office Manager

Aspen Dental Management•Jacksonville, FL

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and supports the non-clinical team under the Manager’s direction. New team members participate in an eight-week training program. The position offers an hourly salary of $20–$22 and flexible scheduling. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payment and collection to support high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Perform additional tasks assigned by the Manager.