Assistant Dental Office Manager

Aspen Dental•Tarentum, PA

4d•$22 - $24

About The Position

At Aspen Dental, the Assistant Dental Office Manager, known internally as an Operations Lead, performs daily front-office work to help create positive patient experiences and build trust and loyalty. The role reports to the Manager and includes an eight-week training program. The Assistant Dental Office Manager supports the practice’s non-clinical team, patient service, scheduling, insurance and payment processes, and day-to-day practice operations. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior, compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collections, balance nightly deposits, and process credit card transactions.
Complete additional tasks assigned by the Manager.