Assistant Dental Office Manager

Aspen Dental•Ithaca, NY

4d•$23 - $26

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, supports daily front-office operations and helps create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and includes participation in an eight-week training program. The position provides patient service, supports the non-clinical team, and helps oversee scheduling, insurance payments, collections, deposits, and credit card processing. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team and verify insurance payments and collections.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
Complete additional tasks assigned by the Manager.