Assistant Dental Office Manager

Aspen Dental Management • Memphis, TN

6d

About The Position

At Aspen Dental, the Assistant Dental Office Manager—called an Operations Lead—is responsible for daily front office tasks and duties that help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and works collaboratively with the dental team to provide exceptional patient care. New hires participate in an eight-week training program.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and an emphasis on leveraging data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with other members of the dental team to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
• Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit cards.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health, dental, and vision benefits
• 401(k) savings plan with match
• Career development and growth opportunities
• Flexible scheduling
• Free continuous learning through TAG U
• Eight-week training program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED