Office Manager - Beneva (Experience Required)

Coast Dental•Sarasota, FL

About The Position

The Office Manager builds and maintains a successful dental practice by communicating with the team, managing goals and expectations, and establishing accountability, authority, and responsibility. The role supports and guides the team to improve performance. The manager may travel between offices to provide coverage and may oversee an office that is not fully staffed. The position oversees office employees and daily operations, including insurance processes, patient treatment and payment discussions, accounts receivable, deposits, petty cash, payroll, supplies, inventory, scheduling, customer service, and paperwork. It also supports staff and patient retention, ensures workplace safety and required training, and serves as a liaison between corporate and office staff. The role is hourly and involves sedentary work in clean, well-lit, relatively quiet, highly visible office areas designed to make a good impression.

Requirements

Associate's degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word and Excel, and dental office software.
Positive attitude, motivation, and ability to work as a team player.
Professional, clean, and neat appearance that meets company standards.
Knowledge of insurance processes.
Professionalism and leadership.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review accounts receivable collection percentages and train the team on them.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Keep the office secure as the assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or when an office lacks a permanent provider.
Train the team on patient financing and credit, and review volume and accuracy.
Train the team and ensure effective customer service by telephone and in person.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to promote cooperation between front and back office teams, including handling email, newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
Respond to general dentistry and specialty patients and address patient complaints promptly and professionally.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure workplace safety, including timely and accurate workers' compensation reporting and post-accident investigations; completion of annual OSHA Bloodborne Pathogen training; accurate, onsite MSDS sheets; and tracking, exchange, and review of office radiation badges.
Complete the monthly checklist and ensure all areas are up to date.
Communicate effectively and serve as liaison between corporate and office staff regarding changes, procedures, postings, and other matters.
Perform other duties and responsibilities as assigned.