Office Manager - Optical Experience Required

Alabama Eye Care•Birmingham, AL

9d•Onsite

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of an office location. The role aims to deliver a world-class Total Patient Experience while supporting patients’ medical needs and maximizing retail sales. The manager oversees team-member support, merchandising, inventory, training, and safety, and exercises independent judgment and discretion in managing the retail operation’s overall performance. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one. The role is primarily performed in a standard office or clinical setting, with travel to other locations potentially required to carry out essential duties. The position requires frequent walking, sitting, and standing; regular bending, stooping, and reaching; and the ability to handle items weighing up to 25 pounds. Strong fine motor skills and full use of the hands are essential. Visual and auditory acuity are required throughout the workday, and occasional driving or climbing may be necessary.

Requirements

Management experience is required.
A high school diploma or GED is required.
A favorable background-check result is required where applicable by state.
Must provide proof of identity and the right to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
A State Optician’s License is required for Licensed Office Managers in states where the company requires one.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials may be preferred.

Responsibilities

Direct and execute the sales and profitability of an individual office location through effective execution of the Total Patient Experience.
Develop and maintain a good working relationship with associated doctors and serve as a liaison between the doctor and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members and communicate changes or news in a positive, supportive, and constructive way.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds.
Maintain compliance with safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal procedures.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee daily operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.