Optician / Optical Technician - Experience Required!
About The Position
EyeCare Partners is hiring an Optician (Optical Technician) for Sabates Eye Centers’ St. Luke’s Plaza office in Kansas City, Missouri. The Optician supports patients’ medical needs while delivering a strong patient experience and maximizing retail sales. Working from prescriptions written by optometrists and ophthalmologists, this team member dispenses and fits glasses and contact lenses and connects patients’ needs with the products and services offered. The role includes helping patients choose frames and lenses, collecting optical measurements, operating lensometers, dispensing orders, and repairing or adjusting frames. It also involves insurance verification, patient communication, maintaining accurate and well-presented frame inventory, and general office support. The position is full-time. The office is open Monday through Friday, 8 a.m. to 5 p.m.; occasional earlier or later work may be needed.
Requirements
- High school diploma or GED equivalent.
- Optician experience is required.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Favorable background check as required by state.
- Basic computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
- Strong customer service, communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms and workplace documents, and to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Must provide proof of identity and authorization to work in the United States.
- Ability to comply with HIPAA requirements.
- Strong fine motor skills and full use of hands; ability to perform the physical activities and visual and auditory tasks described for the role.
Nice To Haves
- Current ABO/ABOC and NCLE certifications, or willingness to obtain them within the first two years of employment; preferred but not required.
- Excitement to learn and grow.
Responsibilities
- Build relationships with patients and deliver a strong Total Patient Experience while providing medical support.
- Determine patients’ wants and needs and recommend or sell suitable products and services.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients about and recommend lenses, coatings, and frames suited to their needs.
- Collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense glasses and contact lens orders in E360.
- Repair and adjust patient frames.
- Verify medical and vision insurance and interpret insurance forms.
- Facilitate patient flow and communicate with patients, doctors, and managers by phone, email, and in person.
- Maintain frame standards, clean and organize display areas, and follow protocols to keep frame inventory accurate.
- Follow job aids, policies, and HIPAA requirements.
- Perform general office duties and cleaning assigned by the manager, and assist with other office duties as needed.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Employee discounts
- Optical certification reimbursements
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
