Optician / Optical Technician - Experience Required!
About The Position
The Optician (Optical Technician) at Sabates Eye Centers supports patients’ medical needs while delivering a high-quality patient experience and maximizing retail sales. The role connects patients’ needs to the products and services offered, dispensing and fitting glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists. The position is based at the St. Luke’s Plaza office in Kansas City, Missouri. The office is open Monday through Friday, 8 a.m. to 5 p.m. The role is full-time, and employees may need to work a little earlier or later as needed. Responsibilities also include supporting patient flow and general office operations.
Requirements
- High school diploma or GED equivalent.
- Optician experience is required.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Favorable result on a background check as required by state.
- Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Strong customer service, communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms, safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Must comply with HIPAA requirements regarding protected health information.
- Must provide proof of identity and authorization to work in the United States.
- Ability to meet the stated physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor and hand use; and visual and auditory acuity.
Nice To Haves
- Current ABO/ABOC and NCLE certifications are preferred, but not required; they may be obtained within the first two years of employment.
- Excitement to learn and grow.
Responsibilities
- Promote frames and lenses recommended by doctors to meet patient needs.
- Build relationships with patients and deliver medical support consistent with the Total Patient Experience.
- Determine patients’ wants and needs and recommend or sell products and services to meet or exceed expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
- Collect accurate optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense glasses and contact lens orders, including processing orders in E360.
- Repair and adjust patient frames.
- Facilitate patient flow and verify medical and vision insurance.
- Communicate effectively with patients, doctors, and managers; respond to inquiries by phone, email, and in person.
- Follow job aids, policies, and protocols, including procedures for maintaining accurate frame inventory.
- Keep frame areas clean, organized, fully stocked, and well presented.
- Perform general office duties and cleaning assigned by the manager, and assist with other office duties as needed.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Employee discounts
- Optical certification reimbursements
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
