Optician / Optical Technician - Experience Required!

Sabates Eye Centers•Kansas City, KS

7d•Onsite

About The Position

Sabates Eye Centers is hiring an experienced Optician (Optical Technician) for its St. Luke's Plaza office at 4320 Wornall Road, Suite 220, Kansas City, Missouri. The Optician helps deliver a world-class Total Patient Experience by supporting patients' medical needs while maximizing retail sales. Working from prescriptions written by optometrists and ophthalmologists, this team member dispenses and fits glasses and contact lenses and connects patients with appropriate products and services. This is a full-time position. The office is open Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional earlier or later work may be needed. The role includes patient-facing optical services, insurance verification, frame and lens sales, order dispensing, repairs and adjustments, inventory and office upkeep, and other duties as assigned. The position requires a high school diploma or GED and optician experience. ABO/ABOC and NCLE certifications are preferred, but may be obtained within the first two years of employment. Employees must comply with HIPAA requirements, pass the required background check, and provide proof of identity and authorization to work in the United States. The role involves frequent walking, sitting, and standing; bending, stooping, and reaching; handling items up to 25 pounds; fine motor tasks; and continuous visual and auditory demands.

Requirements

High school diploma or GED.
Optician experience.
At least one year of experience interacting with customers or patients, or an equivalent combination of education and experience.
Favorable result on the required background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service, communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Compliance with HIPAA requirements for protected health information.
Proof of identity and right to work in the United States.
Ability to perform the stated physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor and hand-use tasks; and required visual and auditory functions.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.
Enthusiasm for learning and professional growth.

Responsibilities

Deliver the Total Patient Experience and build relationships with patients while providing medical support.
Determine patients' wants and needs and recommend products and services to meet or exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Promote doctor-recommended frames and lenses to meet patient needs.
Educate patients about and recommend lenses, lens coatings, and frames.
Take accurate optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Operate auto-lensometers and manual lensometers.
Dispense glasses and contact lens orders in E360.
Repair and adjust patient frames.
Facilitate patient flow and verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
Maintain frame standards, including cleaning, organization, presentation, and accurate inventory.
Follow job aids, policies, and protocols.
Perform general office duties and cleaning assigned by the manager, and assist with other office duties as needed.