Optician / Optical Technician - Experience Required!

Sabates Eye Centers•Kansas City, MO

8d•Onsite

About The Position

Sabates Eye Centers is hiring an experienced Optician (Optical Technician) for its St. Luke's Plaza office in Kansas City, Missouri. The Optician helps deliver a world-class Total Patient Experience by supporting patients’ medical needs and maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, connecting patients’ needs with available goods and services, and coordinating patient flow and office operations. This is a full-time position. The offices are open Monday through Friday from 8:00 a.m. to 5:00 p.m.; employees may occasionally need to work earlier or later as needed. The role is based at 4320 Wornall Road, Suite 220, Kansas City, MO 64111.

Requirements

High school diploma or GED required.
Optician experience required.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service, communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms and to understand safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with groups of customers or employees.
Favorable background check result as required by state.
Must provide proof of identity and authorization to work in the United States.
Must comply with HIPAA requirements for handling protected health information.
Excitement to learn and grow.

Nice To Haves

Current ABO/ABOC and NCLE certifications are preferred; certifications may alternatively be obtained within the first two years of employment.

Responsibilities

Promote frames and lenses recommended by the doctor to meet patient needs.
Build relationships with patients and provide medical support in line with the Total Patient Experience.
Determine patients’ wants and needs and recommend and sell products to meet or exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense glasses and contact lens orders, including processing orders in E360.
Repair and adjust patient frames.
Facilitate patient flow and verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers; respond to inquiries by phone, email, and in person.
Follow job aids, policies, and protocols for accurate frame inventory.
Keep frame areas clean, organized, fully stocked, and well presented.
Perform general office duties and cleaning as assigned by the manager, and assist with other office duties as needed.
Comply with HIPAA requirements regarding protected health information.