Office Manager - Optical Experience Required

Eye Care Partners•Birmingham, AL

8d•Onsite

About The Position

EyeCare Partners is seeking an Office Manager to oversee an individual eye care office and deliver a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The manager is responsible for the location’s overall sales, profitability, and day-to-day operations, including team support, merchandising, inventory management, training, and safety. The role exercises independent judgment in managing retail performance and serves as a liaison between the office team and its associated doctor or doctors. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License. Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential duties. The position involves frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lifting, carrying, pushing, or pulling items up to 25 pounds. Strong fine motor skills and full use of hands are essential. Visual and auditory acuity are required throughout the workday. Occasional driving or climbing may also be necessary.

Requirements

Management experience is required.
A high school diploma or GED is required.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
A State Optician’s License is required for a Licensed Office Manager in states where the company requires it.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials may be preferred.

Responsibilities

Direct and execute the overall sales and profitability of an office location through effective execution of the Total Patient Experience (TPE).
Develop and maintain working relationships with the doctor or doctors associated with the location and serve as liaison between them and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members through positive communication about changes and news in a supportive, constructive manner.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; enforce safety rules and HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal procedures.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee day-to-day office operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.