Credit Union Teller Jobs

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Teller

Community Trust Credit Union•Gurnee, IL
•$17 - $20•Onsite

About The Position

Community Trust Credit Union (CTCU) is hiring a full-time Teller at its Gurnee branch. The Teller helps members with in-person financial transactions, handles cash and other negotiable instruments, and provides service consistent with credit union standards. The role also promotes and manages the sales and service of credit union products, fostering member relationships and loyalty and increasing members’ use of CTCU services. Employees must be available to work at other CTCU locations, including Lake Villa, Grayslake, or Grand Hunt Center. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturdays, 8:30 a.m. to 1:30 p.m.; Saturday availability is required. Full-time employees usually work approximately 38 to 40 hours per week. The budgeted starting rate is $16.50 per hour, and the position is eligible for a sales-based incentive. Benefits include paid time off, health time, a personal/birthday day after the first year, bereavement time, medical insurance, dental and vision insurance, a flexible spending account, short- and long-term disability insurance, life and AD&D insurance, tuition reimbursement, and retirement savings through a 401(k) plan with employer contributions subject to eligibility requirements. CTCU is an Equal Opportunity Employer committed to an inclusive culture, equal employment opportunity, and reasonable accommodations. Applicants are subject to a background check, which may include criminal history, employment and education verification, credit history, bondability, and references.

Requirements

  • One to twelve months of similar or related experience.
  • High school education or GED.
  • Ability to navigate and operate a PC in a Windows-based system.
  • Ability to communicate effectively in person, by phone, in writing via email or chat, and by video.
  • Ability to provide high-quality service during member interactions and communicate promotions effectively.
  • Previous sales experience and demonstrated success in a sales environment.
  • Availability to work Saturdays and at CTCU locations including Gurnee, Lake Villa, Grayslake, or Grand Hunt Center.

Nice To Haves

  • Bilingual in Spanish and English.

Responsibilities

  • Accurately process deposits, withdrawals, check cashing, loan payments, and other member financial transactions.
  • Handle cash and other negotiable instruments and balance cash and daily transactions.
  • Issue money orders, redeem savings bonds, process wire transfer requests, and transfer funds between member accounts as instructed.
  • Provide member service by answering inquiries, resolving issues, and assisting with financial needs.
  • Manage safe deposit box access and process check orders and stop payments.
  • Promote and recommend credit union products and services, communicate promotions, and support sales and member loyalty.

Benefits

  • Paid time off, including generous paid time off
  • Health time
  • Personal/birthday day each year after the first year of employment
  • Bereavement time
  • Medical insurance with HMO and PPO plan options
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Short- and long-term disability insurance
  • Life and AD&D insurance
  • Tuition reimbursement after one year of employment
  • 401(k) retirement savings plan
  • Employer matching contributions subject to eligibility requirements
  • Safe Harbor employer contribution of 3% of compensation subject to eligibility requirements
  • Sales-based incentive

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