Floating Teller Service Representative I Long Beach 5316

Keesler Federal Credit Union • Long Beach, MS

6d • Onsite

About The Position

The Floating Teller Service Representative I performs a broad range of teller activities under general supervision and in accordance with established policies and procedures. The role posts transactions in credit union systems, manages and balances cash, and controls negotiable instruments while maintaining accuracy and productivity. It supports sales and service initiatives by identifying member needs, making referrals, and distributing marketing materials. Strong interpersonal and verbal communication skills are required.

The employee may be moved frequently and without prior notice within the region’s branch network at the discretion of the home-base Branch Manager. The role has no supervisory responsibilities.

Requirements

• High school education or GED.
• One to twelve months of similar or related experience.
• Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at an accepted rate of speed.
• Ability to work effectively in a team environment with team members, management, and members.
• Excellent basic math skills, accuracy, and attention to detail.
• Maintain confidentiality and demonstrate dependability, including reliable attendance.
• Proficiency in Microsoft Word, Excel, Teams, and Outlook email.
• Ability to navigate the internet, search for data, and complete online forms.
• Must actively participate in and successfully complete Sales and Service training.

Nice To Haves

• Prior cash-handling or teller experience is preferred.
• Some familiarity with emerging computer technology, such as mobile devices, imaging technology, and social media.
• Familiarity with home banking and bill-paying services.

Responsibilities

• Identify members and verify account ownership before conducting transactions or providing account information.
• Accept and verify deposits and payments; perform withdrawals and loan advances; reconcile checks; provide and update account information; and process payoff requests within assigned authority limits.
• Maintain cash control, including double-counting cash received and disbursed and verifying cash purchases and sales under dual control.
• Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, product knowledge, and the CRM; escalate issues through the chain of command when needed.
• Identify member service needs and support sales of credit union products and services through direct sales or referrals; use the CRM to track and manage sales and referrals.
• Meet or exceed productivity goals established by the Branch Manager and Regional Director.
• Perform ATM frontline maintenance and balance ATMs as directed and according to procedures, including dual-control requirements.
• Process night depository and ATM deposits as directed and according to procedures, including dual-control requirements.
• Protect member information and maintain strict confidentiality.
• Balance the cash drawer and cash recyclers daily.
• Maintain proficiency in required teller computer programs and complete assigned teller training with an acceptable grade; participate in training classes.
• Comply with applicable federal regulations, including BSA, OFAC, Reg CC, and the Red Flag Program.
• Help maintain the branch’s interior and exterior appearance and keep the workspace clean and orderly.
• Perform miscellaneous duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED