Floating Teller Service Representative I Long Beach 5316

Keesler Federal Career•Long Beach, MS

About The Position

Under general supervision and in accordance with established policies and procedures, the Floating Teller Service Representative I performs a broad range of teller services. The role posts transactions across credit union computer systems, manages and balances cash, and maintains control of negotiable instruments. It requires accuracy and productivity, while supporting sales and service initiatives by identifying and referring cross-selling opportunities or distributing marketing materials. The employee is expected to demonstrate strong interpersonal and verbal communication skills consistent with Sales and Service training. The employee may be moved frequently and without prior notice among branches in the region at the discretion of the home-base Branch Manager. This is a non-exempt position in Retail Operations and reports to a Teller Supervisor or Branch Manager. There are no supervisory responsibilities.

Requirements

High school education or GED.
One to twelve months of similar or related experience.
Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at a generally accepted rate of speed.
Ability to work effectively in a team environment with team members at all levels, management, and members.
Excellent basic math skills, accuracy, and attention to detail.
Ability to maintain confidentiality and dependability in job duties and attendance.
Proficiency in Microsoft Word, Excel, Teams, and Outlook email; ability to navigate the internet, search for data, and complete online forms.
Ability to actively participate in and successfully complete Sales and Service training.
Ability to travel among the region’s branch network as directed; moves may occur frequently and without prior notice.
Physical ability to regularly stand and walk; use hands to finger, handle, feel, or grasp; reach with hands and arms; and talk or hear; frequently sit, kneel, crouch, or stoop; and occasionally lift or move 10–15 pounds.

Nice To Haves

Prior cash-handling or teller experience is preferred.
Some knowledge of emerging computer technology, such as mobile devices, imaging technology, and social media.
Familiarity with home banking and bill-paying services.

Responsibilities

Identify members and verify account ownership before conducting transactions or providing account information, in accordance with credit union policies and procedures.
Accept and verify deposits and payments; perform withdrawals and loan advances; reconcile checks; provide and update account information; and process payoff requests within the assigned dollar limits of authority.
Maintain control of cash by double-counting cash received and disbursed; verify cash purchases and sales with team members or the vault under dual control.
Address member concerns, complaints, discrepancies, and problems using available resources, credit union systems, and product knowledge; escalate issues through the chain of command and track member concerns in the CRM.
Identify member service needs and support the sale of credit union products and services through direct sales or referrals; use the CRM to create, monitor, and manage sales and referrals.
Meet or exceed productivity goals established by the Branch Manager and Regional Director.
Perform ATM frontline maintenance and balance ATMs in the branch or drive-through lanes as directed and in accordance with procedures, including dual-control requirements.
Process night-depository and ATM deposits as directed and in accordance with procedures, including dual-control requirements.
Keep member information strictly confidential.
Accurately balance the cash drawer and cash recyclers daily.
Maintain proficiency in computer programs needed to perform teller duties.
Complete teller training to an acceptable grade as directed by management and actively participate in training classes.
Comply with applicable federal regulations, including BSA, OFAC, Reg CC, and the Red Flag Program.
Help maintain the appearance of the branch interior and exterior and keep the workspace clean and orderly.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Section 125 flexible spending accounts for health care and dependent care expenses
Employee and dependent life insurance
401(k) retirement plan with a 100% match on the first 5% contributed by the employee
Paid leave
Tuition reimbursement
Competitive scholarships
Short-term disability benefits
Long-term disability benefits