Floating Teller

Glacier Bancorp, Inc.•Billings, MT

About The Position

The Floating Teller provides coverage and support to all six Western Security Bank locations. The role processes teller transactions, responds to customer requests, and delivers service in accordance with banking regulations, policies, procedures, laws, mandates, and the bank’s core values. The teller greets customers, builds positive relationships, listens to identify financial needs, educates customers about available products and services, promotes the bank through strong customer interactions, and refers customers to appropriate team members for additional solutions. The position requires accountability and integrity in protecting the assets of Western Security Bank and its customers. The teller works independently and collaboratively with cross-functional teams to support internal departments and organizational, departmental, and customer goals while maintaining compliance. The role also serves as a liaison between customers and bank personnel and is expected to maintain a professional, positive, and service-oriented approach. The work takes place indoors in a climate-controlled shared work area with moderate noise. The role may require routine computer and phone work for an average of 6–8 hours per day, standing for extended periods, and occasional lifting or moving of up to 50 pounds, frequent lifting or moving of up to 20 pounds, and constant lifting or moving of up to 10 pounds. Close visual acuity is needed for tasks such as analyzing data, reading, viewing a computer terminal, and inspecting small items or defects.

Requirements

Previous customer service experience is required.
Ability to obtain working knowledge of Jack Henry Experience.
Ability to learn and operate related computer applications, including Launch 360 and Xperience.
Excellent interpersonal communication skills, customer service orientation, and strong listening skills.
Strong written and verbal communication skills.
Strong analytical skills and attention to detail.
Ability to work well under pressure while maintaining attention to detail.
Ability to prioritize and organize a heavy workload and demonstrate effective time management.
Ability to work professionally, courteously, tactfully, and accurately in a fast-paced, deadline-oriented environment.
Ability to meet multiple and sometimes competing deadlines and make decisions based on regulations, company policies, knowledge, and experience.
Mathematics and reasoning skills are regularly required; memory, estimating, problem-solving, and judgment are frequently required.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to perform computer and telephone work for an average of 6–8 hours per day when necessary.
Regular, reliable, and timely attendance.
Ability to work with time constraints, maintain attentiveness, and shift between tasks.
Ability to meet the role’s physical demands, including extended standing and lifting or moving objects as described in the posting.
Close visual acuity for computer work, reading, data analysis, and inspection tasks.

Nice To Haves

Previous teller experience.

Responsibilities

Provide teller coverage and support at all six Western Security Bank locations.
Process teller transactions and respond to customer requests.
Greet customers, build positive relationships, and identify and support customers’ financial needs through communication and active listening.
Educate customers about available products and services and refer them to appropriate team members for additional banking solutions.
Promote Western Security Bank through outstanding customer interactions.
Protect the assets of the bank and its customers through accountable and ethical conduct.
Work independently and collaboratively with cross-functional teams to support internal departments and customer, departmental, and organizational goals.
Serve as a liaison between customers and bank personnel.
Follow applicable banking regulations, policies, procedures, laws, mandates, and the bank’s core values.
Maintain a professional, positive, courteous, and service-oriented approach in customer and workplace interactions.