Floating Teller/Customer Service Representative (Lubbock)

Hilltop Holdings•Lubbock, TX

8d•Onsite

About The Position

PlainsCapital Bank is seeking a Floating Teller/Customer Service Representative based at the Main Bank location in Lubbock, Texas, with travel to other Lubbock branches as needed. The position processes a variety of financial transactions, responds to customer inquiries, and assists with account opening and maintenance. The role also supports branch operations, cash handling, documentation, and customer service.

Requirements

High school diploma, GED, or equivalent required.
At least one year of retail customer service or banking experience required.
Excellent customer service skills.
Ability to perform basic mathematical calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Excellent time-management, organizational, and problem-solving skills; ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office, as well as custom applications and systems.
Self-motivated, with strong initiative, accountability, and attention to detail.

Responsibilities

Provide excellent customer service, maintain a friendly and professional manner, and accurately process customer transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain options, assess customer needs, guide product selection, or refer customers to the appropriate business line.
Enter customer information, prepare account-opening documentation, explain required documents, and obtain signatures.
Maintain customer accounts and provide related service, including address changes, stop payments, e-statement requests, and account closures according to procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.