Floating Teller/Customer Service Representative (Lubbock)

PrimeLending•Lubbock, TX

About The Position

PlainsCapital Bank is seeking a Floating Teller/Customer Service Representative based at the Main Bank location in Lubbock, with travel to other Lubbock branches as needed. The role processes financial transactions and supports customers with account opening, check orders, debit cards, account maintenance, and other account-related duties. It also responds to routine questions about bank products and services and provides notary service. The position includes branch opening and closing tasks, cash and ATM balancing, deposit processing, document handling, and general branch support.

Requirements

High school diploma, GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations using basic calculator skills.
Excellent verbal, written, and interpersonal communication skills.
Strong time management, organizational, and problem-solving skills, with the ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.
Self-motivation, strong initiative, a high level of accountability, and attention to detail.

Responsibilities

Provide prompt, courteous, professional customer service and accurately process customer transactions.
Process transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits.
Scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services.
Explain account and product options, assess customer needs, guide customers in product selection, or refer them to the appropriate business line.
Enter customer information and prepare required documentation for new accounts.
Review and explain account documentation and obtain appropriate signatures.
Maintain customer accounts and provide account-related service, including address changes, stop-payment requests, e-statement requests, and account closures in accordance with procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.