Teller Supervisor Long Beach 5319

Keesler Federal Credit Union • Long Beach, MS

5d

About The Position

The Teller Supervisor ensures the effective and efficient operation of the teller line and supervises the branch’s Teller Service Representatives (TSRs). The role coaches, counsels, trains, and evaluates team members; oversees scheduling and staffing within established guidelines; and serves as the first point of escalation for teller overrides and exceptions involving negotiable instruments and deposit holds. The supervisor oversees cash controls and dual-control practices, refers unusual policy questions to the Branch Manager or Assistant Branch Manager, and stays current on credit union policies and procedures. The role oversees TSR duties within a limited scope and supervises the branch team when the Branch Manager is absent.

The Teller Supervisor serves as the branch’s principal teller and oversees teller operations, transactions, balancing, cash and vault activity, audits, overrides, compliance, service standards, and teller performance. The position also supports sales goals, maintains teller records, manages ATM and debit-card requests and disputes, assists with security and branch upkeep, and completes required training. The work requires extensive desktop-computer use in a normal office environment, with elevated noise when the branch lobby is busy. Regular duties include standing and walking; occasional lifting or moving of 10–15 pounds is required.

Requirements

• High school education or GED.
• One to three years of similar or related experience.
• Two years of experience as a KFCU Teller.
• Demonstrated ability to make sound decisions based on current guidelines and policies.
• Demonstrated ability to understand and implement changing teller policies and procedures.
• Successful completion of Teller training and demonstrated knowledge of teller duties.
• Maintain proficiency in the computer systems necessary to perform the job.
• Maintain confidentiality and dependability.
• Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at a generally accepted speed.
• Proficiency in Microsoft Word, Excel, and Outlook; ability to use the internet to search for information and complete online forms.
• Courtesy, tact, and diplomacy in personal interactions and in giving or obtaining information, building relationships, and soliciting cooperation.
• Sales and Service Standard certification or qualification.
• Ability to meet the stated physical demands, including regularly standing and walking, using hands, reaching, and talking or hearing; frequently sitting, kneeling, crouching, or stooping; and occasionally lifting or moving 10–15 pounds.

Nice To Haves

• Associate degree.
• Some knowledge of emerging computer technology, including mobile devices, imaging technology, and social media.
• Familiarity with home banking and bill-paying services.

Responsibilities

• Ensure effective and efficient operation of the teller line and supervise assigned Teller Service Representatives.
• Coach and counsel tellers, provide on-the-job training, ensure required training is completed, and conduct monthly coaching sessions and annual performance evaluations.
• Make daily decisions about teller-line scheduling, staffing, and work methods within established guidelines.
• Serve as the first point of escalation for teller overrides and policy exceptions involving negotiable instruments and deposit holds; refer unusual policy questions to the Branch Manager or Assistant Branch Manager.
• Oversee teller cash controls and ensure staff follow dual-control procedures.
• Process member transactions, research accounts, and assist with member complaints, discrepancies, and problems.
• Balance vaults and cash drawers, order cash, and oversee end-of-day balancing of disbursed checks, check batches, and bonds.
• Process night-drop, ATM, and mail deposits and oversee night-drop processing and balancing.
• Supervise override authorizations and conduct required audits of cash dispense machines, teller cash recyclers, ATMs, cash boxes, and vaults.
• Maintain security over cash and other valuables, perform security alarm checks, and ensure alarms are working.
• Support sales directives, monitor sales reports and progress, help team members meet goals, and recognize high performers.
• Maintain teller balancing and time records, discipline reports, and member-feedback records for coaching and evaluation.
• Assist with outage research and counsel tellers regarding outages, including providing disciplinary forms when necessary.
• Keep tellers informed of new policies and procedures and ensure compliance with service standards and applicable federal regulations, including CTR, SAR, SIR, BSA, Red Flag Program, and OFAC requirements.
• Order and status ATM and debit cards using Card Creation Wizard; handle ATM, debit-card, and fraud disputes.
• Change and log bait money annually for applicable cash boxes and vaults.
• Order teller-line supplies and ensure teller work areas are organized and stocked.
• Perform first-line ATM maintenance and balancing and process Western Union requests.
• Help maintain the branch’s interior and exterior appearance and a clean, orderly workspace.
• Maintain proficiency in required computer systems, protect member information, and complete assigned training.
• Supervise the branch team in the Branch Manager’s absence.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED