Teller Supervisor Long Beach 5319

Keesler Federal Career•Long Beach, MS

About The Position

The Teller Supervisor ensures the effective and efficient operation of the teller line and supervises the Teller Service Representatives (TSRs) assigned to the branch. The role coaches, counsels, evaluates, and trains team members; coordinates staffing and work methods within established guidelines; and serves as the first point of escalation for teller overrides and policy exceptions involving negotiable instruments and deposit holds. The supervisor oversees cash controls and dual-control practices, refers unusual policy questions to the Branch Manager or Assistant Branch Manager, and keeps current with credit union policies and procedures. The Teller Supervisor serves as the branch’s principal teller and subject-matter expert in teller operations, including member transactions, cash balancing, cash orders, end-of-day procedures, and processing night-drop, ATM, and mail deposits. The role monitors performance and sales goals, maintains teller records, supports compliance and security, audits cash-handling equipment and cash locations, and ensures tellers are informed about policies and procedures. The position also handles ATM and debit card orders and disputes, completes assigned training, and performs other branch and teller-line duties as needed.

Requirements

High school education or GED.
One to three years of similar or related experience.
Two years of experience as a KFCU Teller.
Satisfactory completion of Teller training and demonstrated Teller knowledge.
Ability to make sound decisions based on current guidelines and policies.
Ability to understand and implement changing teller policies and procedures.
Ability to maintain proficiency in computer systems needed for the job.
Ability to maintain confidentiality and dependability.
Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at a generally accepted rate of speed.
Proficiency in Microsoft Word, Excel, and Outlook; ability to search the internet and complete online forms.
Courtesy, tact, and diplomacy in frequent personal contact with people inside and outside the organization.
Sales and Service Standard certificate, license, or registration.

Nice To Haves

Associate degree preferred.
Some knowledge of emerging computer technology, such as mobile devices, imaging technology, and social media.
Familiarity with home banking and bill-paying services.

Responsibilities

Ensure the effective and efficient operation of the teller line and supervise the branch’s TSRs.
Coach, counsel, train, and evaluate tellers, including conducting monthly coaching sessions and annual performance evaluations.
Coordinate teller staffing, schedules, and work methods within established guidelines.
Act as the first escalation point for teller overrides and policy exceptions involving negotiable instruments and deposit holds.
Oversee teller cash controls, dual-control procedures, and security of cash and other valuables.
Serve as the branch’s principal teller and maintain expertise in teller operations and internal controls.
Process member transactions, research accounts, and assist with member complaints, discrepancies, and problems.
Balance the vault and/or cash drawer daily and order cash from the Federal Reserve for tellers and branch machines.
Complete end-of-day procedures, including balancing disbursed checks, check batches, and bonds.
Process night-drop, ATM, and mail deposits; oversee processing and balancing of night-drop transactions.
Supervise override authorizations and maintain records of teller balancing, time, discipline, and member feedback.
Monitor productivity and sales reports, communicate progress, support sales directives, and help team members meet goals.
Identify low and high performers, provide support and recognition, and track progress toward goals.
Implement service standards and ensure teller work areas are organized and adequately supplied.
Research outages, counsel tellers on outages, and complete disciplinary forms when necessary.
Audit CDMs, TCRs, ATMs, cash boxes, and vaults as required; perform first-line ATM maintenance and balancing.
Maintain security procedures, conduct security alarm checks, and ensure alarms are working.
Maintain teller proficiency in required computer systems and protect member information confidentially.
Ensure compliance with applicable federal requirements, including CTR, SAR, SIR, BSA, the Red Flag Program, and OFAC.
Order and status ATM and debit cards through Card Creation Wizard and handle ATM, debit-card, and fraud disputes.
Complete assigned training with an acceptable grade and participate in training classes.
Perform Western Union requests and help maintain the appearance and cleanliness of the branch.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Section 125 Flexible Spending Accounts for health care and dependent care expenses
Employee and dependent life insurance
401(k) retirement plan with 100% match on the first 5% contributed
Paid leave
Tuition reimbursement
Competitive scholarships
Short-term disability benefits
Long-term disability benefits