Video Teller

TTCU Federal Credit Union • Tulsa, OK

6d

About The Position

The Video Teller provides real-time teller assistance to members from a centralized location through video transmission via an Interactive Teller Machine (ITM). The role processes a variety of transactions and provides information to members and non-members, accurately and efficiently meeting member needs while supporting a positive experience. Duties must comply with applicable regulatory requirements, including the Bank Secrecy Act.

The position operates Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 8:45 a.m. to 12:15 p.m., with a half day off during the week. Candidates must successfully pass a credit review, drug screen, and criminal background check, and provide professional employment references.

Requirements

• High school diploma or GED.
• At least 6 months of demonstrated customer service ability.
• Valid driver's license that must be maintained.
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, SharePoint (Teams), and Outlook.
• Ability to navigate the Internet using Chrome, Edge, or Internet Explorer.
• Ability to learn proprietary software, including Keystone, OnBase, Touché, Concur, and Cisco Agent Desktop.
• Intermediate written and verbal communication skills to interact with members about financial transactions, resolve problems, and provide educational information about products and services.
• Ability to work with confidential information and maintain confidentiality.
• Ability to communicate clearly, follow complicated written and oral instructions, and perform basic mathematical calculations with extreme accuracy.
• Ability to work independently or under supervision, plan work activities, and take direction.
• Ability to handle multiple, simultaneous, and changing priorities and remain composed under deadlines, accuracy requirements, and fast-paced conditions.
• Ability to interact calmly and professionally with diverse personalities and demonstrate discretion and high levels of customer service.
• Candidate must pass a credit review, drug screen, and criminal background check and provide professional employment references.

Responsibilities

• Process member transactions through ITM video transmissions efficiently and accurately, balancing regularly and notifying a supervisor of supply needs or concerns that could delay processing.
• Contribute to cross-sell goals by building trusting member relationships, staying informed about products, services, and promotions, and using Touché Customer Relationship Management (CRM) to identify member needs and refer appropriate services.
• Answer member questions through Teller Now Video, phone, call queues, and member-facing interactions, using resources such as handouts, peers, and supervisors.
• Provide accurate, thorough information and build caring, trust-based relationships with members.
• Perform duties in compliance with regulatory requirements, including the Bank Secrecy Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED