Video Teller

Great Southern Bank • Springfield, MO

4d

About The Position

The Video Teller provides customer service and processes financial transactions through Live Teller ATMs. The role includes balancing daily transactions, verifying transaction totals, maintaining knowledge of bank products, and performing other customer service functions while protecting the confidentiality of customer information.

The teller processes transactions through video interaction and assists customers with questions and support while they use Live Teller ATMs. The role also involves completing reports and other assigned work, following bank security procedures and applicable banking rules, and completing required training. The position requires regular, reliable attendance and clear communication through in-person, phone, email, and written correspondence.

Requirements

• High school diploma or GED.
• Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word-processing software.
• Ability to add, subtract, multiply, and divide using all forms of measurement.
• Ability to meet the described physical requirements, with reasonable accommodations where applicable.

Responsibilities

• Process Live Teller ATM transactions efficiently and accurately through video interaction while providing courteous, professional customer service.
• Use a telephone headset, camera, and remote Live Teller ATM equipment to process transactions.
• Answer customer and account questions and assist customers using the Live Teller ATM.
• Balance daily transactions and verify transaction totals.
• Maintain a working knowledge of bank products and protect the confidentiality of customer information.
• Complete reports, department functions, special projects, and other assigned duties.
• Implement bank security policies and procedures and complete annual BSA, fraud, and security training.
• Maintain regular and reliable attendance, punctuality, and professional appearance.
• Communicate clearly and efficiently through in-person, phone, email, and written correspondence.
• Follow company policies and applicable banking rules, regulations, and laws, including BSA/AML requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED