Video Teller

TTCU • Tulsa, OK

5d

About The Position

The Video Teller provides real-time teller assistance to members from a centralized location through video transmission via an Interactive Teller Machine (ITM). The role processes a variety of transactions and provides information to members and non-members, accurately and efficiently meeting member needs while maintaining a positive experience. Duties must comply with regulatory requirements, including the Bank Secrecy Act.

The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 8:45 a.m. to 12:15 p.m., with a half day off during the week. Candidates must successfully pass a credit review, drug screen, and criminal background check, and provide professional employment references.

The position works indoors in a climate-controlled shared work area with a moderate noise level. The employee must be able to work independently or under supervision, plan work and take direction, follow complex written and oral instructions, communicate clearly, perform basic mathematical calculations with extreme accuracy, and manage multiple changing priorities. The role requires composure under pressure, discretion with confidential matters, and professional, effective interactions with people from diverse cultures.

Requirements

• High school diploma or GED.
• Valid driver's license that must be maintained.
• At least 6 months of demonstrated customer service ability.
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, SharePoint (Teams), and Outlook.
• Ability to navigate the Internet using Chrome, Edge, or Internet Explorer.
• Ability to learn proprietary software, including Keystone, OnBase, Touché, Concur, and Cisco Agent Desktop.
• Intermediate written and verbal communication skills to discuss financial transactions, resolve problems, and provide educational information about products and services.
• Ability to work with confidential information and maintain confidentiality at all times.
• Ability to perform basic mathematical calculations with extreme accuracy.
• Ability to manage multiple, simultaneous, and changing priorities and remain composed under pressure.
• Ability to pass a credit review, drug screen, and criminal background check, and provide professional employment references.

Responsibilities

• Process member transactions through video transmissions via the Interactive Teller Machine (ITM), using time efficiently without compromising transaction quality.
• Balance regularly to ensure accuracy in teller transactions and inform a supervisor of needs, supplies, or concerns that could delay processing.
• Support cross-sell goals by building trusting member relationships, staying informed about products, services, and promotions, and using Touché Customer Relationship Management (CRM) to identify needs and refer appropriate services.
• Answer member questions accurately and thoroughly through Teller Now Video, phone, call queues, and member-facing interactions, using resources such as handouts, peers, and supervisors.
• Perform duties in compliance with regulatory requirements, including the Bank Secrecy Act.
• Maintain confidentiality and provide professional, courteous service that supports TTCU's core values and teamwork.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED