Video Teller
About The Position
The Video Teller provides customer service and processes financial transactions through Live Teller ATMs. The role includes balancing daily transactions, verifying transaction totals, maintaining knowledge of bank products, and handling additional customer service functions while protecting customer confidentiality. The position processes transactions through video interaction and supports customers using Live Teller ATMs. It also involves completing reports and department functions, following bank security policies and procedures, and meeting applicable banking rules and regulations. The schedule is Monday through Friday, 6:50 AM–7:10 PM, with rotating Saturday and Sunday work. Total hours are 20–25 per week.
Requirements
- High school diploma or GED.
- Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
- Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
- Ability to add, subtract, multiply, and divide using all forms of measurement.
- Clear and efficient communication skills.
- Ability to meet the physical requirements of the role, with reasonable accommodations where applicable.
Responsibilities
- Process Live Teller ATM transactions efficiently and accurately through video interaction while providing courteous, professional customer service.
- Answer customer and account questions and assist customers using Live Teller ATMs.
- Complete reports, department functions, special projects, and other assigned duties.
- Implement bank security policies and procedures and complete annual BSA, fraud, and security training.
- Balance daily transactions and verify transaction totals.
- Maintain regular and reliable attendance, punctuality, and professional appearance.
- Communicate clearly through in-person, telephone, email, and written correspondence.
- Follow company policies and applicable banking rules, regulations, and laws, including BSA/AML.
- Maintain confidentiality of customer information.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
