Teller
About The Position
Tellers serve members by processing a broad range of paying and receiving transactions, balancing daily transactions, verifying cash totals, and maintaining the privacy of member account information. They build member relationships by identifying needs, explaining and cross-selling credit union products and services, and helping members through in-person, phone, mail, text, email, video, and self-service channels. The role also includes account opening and maintenance, assistance with complex transactions, and promoting digital services as a branch expert. Tellers follow established policies and procedures, make transaction risk assessments within assigned authority, resolve discrepancies and member account issues, and support branch operations. Certified Tellers may independently handle more complex transactions and provide authorized overrides for other tellers. The position contributes to individual and branch sales, service, and volume goals, and works with colleagues and management to maintain effective service, safety, and security.
Requirements
- High school graduate or equivalent.
- Excellent communication skills and willingness to assist others.
- Ability to recognize and offer sales opportunities.
- Professional appearance, dress, and attitude.
- Solid math skills.
- Attention to detail and accuracy.
- Ability to operate related computer software and business equipment, including 10-key, currency and coin counters, cash machines, self-assist machines, video equipment, iPad, and telephone.
- No prior experience required.
Nice To Haves
- Previous retail sales or similar financial institution work experience is preferred.
Responsibilities
- Process member deposits, withdrawals, loan payments, transfers, cash advances, traveler’s checks, cashier’s checks, money orders, and other teller transactions, including bank-by-mail transactions.
- Verify transactions and negotiable items, review documents for endorsement and negotiability, assess risk within assigned authority, and promptly resolve discrepancies.
- Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
- Maintain the privacy of member account information and follow established teller policies, procedures, safety, security, and audit requirements.
- Identify member needs, explain and cross-sell credit union products and services, record accepted referrals, and work toward sales and service goals.
- Open and close accounts, renew certificates, process stop-payments and claims correspondence, perform file maintenance and account changes, and assist with bookkeeping and account maintenance.
- Answer member questions and resolve complex transactions and account problems within authority limits, referring matters to branch leadership when appropriate.
- Assist members through in-person and other channels, including phone, mail, text, email, video, and self-service solutions.
- Promote and support digital services, answer members’ questions, resolve digital-service issues, and assist with account lockouts, online banking PIN/password resets, direct deposit, ACH, and wire transfers.
- Assist with daily maintenance of branch self-service machines and video equipment, and inform branch management of service issues.
- Provide guidance to Teller Service Representatives and trainees as directed, assist area personnel, and keep supervisors informed of activities and significant concerns.
- Implement an individual 90-day sales action plan and participate in training, meetings, branch sales huddles, coaching, and forward-focus activities as required.
- Perform related clerical and receptionist duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
