Teller

Community Trust Credit Union•Grayslake, IL

6d•$17 - $20•Onsite

About The Position

Community Trust Credit Union (CTCU) is hiring a part-time Teller to support members at its Grayslake branch and other locations, including Gurnee, Grayslake Lake Villa, or Grand Hunt Center. Part-time employees usually work about 20 to 25 hours per week. The stated availability schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturdays, 8:30 a.m. to 1:30 p.m. The role involves assisting members with in-person financial transactions and delivering service in line with credit union standards. It also includes selling and servicing credit union products, fostering member relationships and loyalty, and increasing members’ use of CTCU services. The budgeted starting hourly rate is $16.50, and the role is eligible for a sales-based incentive. Benefits include paid time off, health time, a personal/birthday day after the first year, bereavement time, tuition reimbursement after one year, and a 401(k) plan with matching and Safe Harbor contributions subject to eligibility requirements. A background check is required as part of the hiring process.

Requirements

One to twelve months of similar or related experience.
High school education or GED.
Ability to communicate effectively in person, by phone, in writing via email or chat, and by video.
Ability to provide high-quality service during every member interaction.
Previous sales experience and proven success in a sales environment.
Ability to navigate and operate a PC in a Windows-based system with ease.
Availability to work the stated weekday and Saturday schedule and at CTCU locations as needed.
Consent to a comprehensive background check as part of the hiring process.

Nice To Haves

Bilingual ability in Spanish and English.

Responsibilities

Accurately process deposits, withdrawals, check cashing, and loan payments.
Issue money orders, redeem savings bonds, and process wire transfer requests.
Transfer funds between member accounts as instructed and follow credit union service standards.
Balance the cash drawer, negotiables, and daily transactions.
Address member inquiries, resolve issues, and assist with members’ financial needs.
Assist with safe deposit box access and process check orders and stop payments.
Promote and recommend credit union products and services.
Deliver outstanding member service and communicate promotions effectively.