Float Teller

Mid Hudson Valley Federal Credit Union•Many, LA

6d•Onsite

About The Position

The Float Teller provides coverage and support across branch locations based on staffing needs. The role serves members by handling financial transactions in a friendly, respectful, courteous, and professional manner, following the credit union’s Member Experience Journey. The Float Teller contributes to member satisfaction and retention by identifying member needs and cross-selling credit union products and services. Transactions must be completed accurately and in accordance with credit union policies, regulatory requirements, and the Bank Secrecy Act. The regularly scheduled workweek includes Saturdays and rotating shifts during the week. The position requires travel between branch locations as needed, using reliable transportation. A 10% Floating Teller differential is offered in addition to the regular base rate of pay. The role also supports branch operations, cash and vault balancing, equipment maintenance and reconciliation, and routine member-service requests. Successful performance requires reliable attendance, adaptability to changing schedules and business needs, sound judgment, accurate work, professionalism, confidentiality, and the ability to work independently or as part of a team. Work is generally performed indoors in a climate-controlled office or shared work area with minimal noise and limited safety or health hazards. Work is primarily sedentary, though it involves sitting, standing, walking, bending, and occasional lifting.

Requirements

One to three years of similar or related experience.
High school education or GED.
Valid driver’s license and reliable transportation to travel between branch locations as needed.
Strong time-management and organizational skills, with the ability to manage multiple workloads and work independently.
Excellent verbal and written communication and listening skills.
Problem-analysis and problem-resolution skills and above-average interpersonal skills.
Strong computer skills, including Microsoft Office.
Ability to perform basic mathematical calculations, spell accurately, understand computer basics, read and follow written instructions, and follow oral instructions.
Ability to work independently or as part of a team, with limited supervision.
Ability to deal calmly and professionally with people of diverse backgrounds and at different organizational levels, while maintaining discretion and high customer-service standards.
Ability to work accurately and calmly under deadline pressure, in a fast-paced environment, and while handling multiple, simultaneous, and changing priorities.
Ability to maintain confidentiality and exercise discretion in internal and external matters.
Ability to work Saturdays and rotating shifts during the week and adapt to schedules based on business needs.
Ability to work extended hours or travel off site when required or requested by management.
Regular, reliable, and timely attendance.
Ability to bend, sit, and stand; perform primarily sedentary work with limited physical exertion; occasionally lift up to 50 pounds; and climb or descend stairs in an emergency.
Normal range of vision and hearing abilities.
Ability to routinely work at a computer for an average of 6–8 hours per day when necessary.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Responsibilities

Process member transactions, including deposits, withdrawals, loan payments, check cashing, and purchases of monetary instruments.
Receive cash and checks for deposit, verify amounts and endorsements, follow fraud-prevention procedures and funds-availability rules, and comply with credit union policy, regulatory requirements, and the Bank Secrecy Act.
Count cash shipments; perform end-of-night balancing, opening and closing procedures, vault cash buy/sell transactions, and daily vault and branch reconciliation.
Perform first-line maintenance, reconciliation, and settlement of ITM, ATM, and TCR equipment.
Assist members with routine service needs, including Home Banking and Bill Pay support, password resets, account unlocks, and similar requests.
Issue instant-issue debit cards, add cards, reset PIN tries, and research through Quick Assist or a similar program.
Print member check images, statements, and starter checks, and update member contact information such as address, phone number, and email address.
Provide member service, identify member needs, and cross-sell credit union products and services to support member relationships and sales goals.
Maintain knowledge of the job, credit union policies and procedures, and financial-services industry trends; develop skills and assist others with daily operations and opening or closing in the branch manager’s absence.
Provide prompt, accurate support to members and associates, answer telephone calls within two rings, and respond to messages or correspondence within 24 hours.
Maintain professional conduct, confidentiality, integrity, attendance, punctuality, and adaptability to work schedules and business needs.
Meet individual sales goals and support branch and organizational goals; exercise sound judgment and maintain established cash limits and assigned equipment or records.
Maintain accurate reporting for consignment items and CTRs and comply with credit union policies, procedures, federal regulations, and department standards.
Perform other job-related duties as assigned.