Teller - Float

M&T Bank•Reading, PA

10d

About The Position

As a Float Teller, you will specialize in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently and frequently travel to different branches within a designated area to assist branch staff as needed. The role provides exceptional service to branch customers, resolves routine customer problems in a timely manner, and works with appropriate Bank areas to ensure branch-related operational issues are resolved efficiently and accurately. The position requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The successful jobholder demonstrates empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow established customer service standards, understand customer needs, and deliver solutions at important customer moments.
Educate customers through side-by-side digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions efficiently in accordance with Bank policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.